support specialist Vancouver
Job description
Job Summary:
Community Builders Group is a non-profit organization and is looking for a Full-Time IT Support Specialist. This individual will provide computer technical support services to personnel and other users, and ensure that the organization’s computer workstations and camera security systems are maintained in proper operating condition and configurations.
Job Type: Permanent, Full-time
Salary: $60,000-$63,000/Year
Work Schedule: Monday to Friday, 9:00am-5:00pm (40 hours/week)
Benefits: Extended Dental and Health Benefits
Reports to: Senior Management
Responsibilities:
- Ensures that computer workstations are in proper operating condition by performing duties such as re-installing and uninstalling computer software programs, removing unnecessary files and folders, and re-configuring hardware and software.
- Provides training and user support to the team in the use of computer software and hardware programs by performing duties such as diagnosing and resolving problems, demonstrating, and explaining program functions and providing suggestions on work methods.
- Investigates computer hardware problems reported by users; applies routine corrective measures such as restoring default hardware configurations and re-connecting system components such as external hard drives, printers, cameras on sites and other communication hubs such as phone lines or fax lines and is able to troubleshoot Biometrics Recognition systems as well as security camera systems.
- Performs routine computer software maintenance tasks such as installing software and patches, updating anti-virus programs, and scanning computers for viruses.
- Conducts data backup and/or restoration as required i n accordance with established procedures
- Monitors the LAN, network connections and other network services such as email and internet to ensure that they are operational.
- Reports any major computer software and hardware problems to the supervisor and recommend repairs.
- Maintains an inventory of computer hardware and software.
- Maintains related records as required.
- Performs other related duties as required.
Qualifications:
- A diploma in a field related to information technology or computer science.
- Two (2) years of recent related experience. Or an equivalent combination of education, training, and experience.
- Field Technician Experience (Preferred)
- Familiarity with computers and proficiency in Microsoft Office.
- Must have a valid Class 5 BC Driver's License and a reliable vehicle to commute between the sites.
- Knowledge of Camera Installer (Hikvision, Lorex, Truvision, Dahua) & Key Card System Management (Dormo Kaba, Atrium)
Competencies:
- Excellent oral and written communication skills.
- Must be detail oriented, organized, able to multitask, and keep thorough and accurate records.
- Excellent interpersonal skills, including the ability to create and maintain good working relationships.
- Proven record of taking responsibility and using good judgment, including exercise of discretion and confidentiality.
- Adaptable and flexible with a demonstrated ability to take initiative.
- Self-starter with a positive attitude who is comfortable working independently and with a team.
Job Type: Full-time
Salary: $60,000.00-$63,000.00 per year
Benefits:
- Casual dress
- Company events
- Dental care
- Extended health care
- Life insurance
- On-site gym
- On-site parking
- Paid time off
- RRSP match
- Vision care
Flexible Language Requirement:
- French not required
Schedule:
- 8 hour shift
- Monday to Friday
Supplemental pay types:
- Overtime pay
Ability to commute/relocate:
- Vancouver, BC V6E 4A4: reliably commute or plan to relocate before starting work (required)
Experience:
- IT support: 1 year (preferred)
Licence/Certification:
- CompTIA A+ (preferred)
Work Location: In person
About Community Builders Group
Revenue: Unknown / Non-Applicable
Size: 1 to 50 Employees
Type: Company - Private
Website: www.thecbg.com
