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support specialist Atlanta, GA

ASAP Solutions

Full Time Atlanta, GA 27 - 26 USD HOURLY Today

Job description

ASAP Solutions, an Innova Solutions Company, is filling an IT Support Specialist with a client in downtown Atlanta on a 12 month plus contract basis. Pay is $27/hr on a W2 basis. You will be expected to report to the office 5 days per week. If interested, please your submit resume for immediate consideration.

IT Support Specialist

In this role you will provide management information system user support on a continuing basis either by phone or site visit for the organization. You will troubleshoot end-user problems as well as analyze and design software modifications to meet users' needs. May also develop and conduct training programs for software/hardware users.

Qualifications:

Minimum of 3-5 years of IT technical support
Candidate Required Minimum Qualifications and Skills a) Bachelor’s Degree or equivalent in Computer Science or related field.
Strong knowledge and hands-on experience installing, configuring, replacing, and supporting network infrastructure equipment, including servers, workstations (Windows/Mac), switches, routers, cabling, VoIP systems, audio/visual equipment etc.
Technical expertise should include Windows 10/11, MS Office 365, Active Directory, SCCM, Intune, utilization of GPOs, Enterprise anti-virus solutions, Helpdesk ticketing systems, and Azure.
Proficiency with imaging laptop computers 20h2, 21h2,22h2, Microsoft Office 2010, Cisco network, and other authorized desktop applications.
Knowledge and proficiency in Mobile device management leveraging Intune, including IOS and Android devices operating systems Enterprise encryption solutions, Windows PC/laptop management via Active Directory, and related software.
Effective use of ticketing systems to track and document incidents in any ITSM Tools
Highly detailed and process-oriented with advanced troubleshooting, incident resolution, and documentation skills
Strong time management and teamwork skills
Excellent customer service and communication skills are a must.
Desktop Technician will provide day-to-day local remote desktop support, receive inbound calls, answer questions, troubleshoot, and document steps performed to resolve challenges with hardware, software, and application issues in a ticketing system.
Providing fault analysis to customers’ core operating systems and platforms, providing support, and applying desktop fault resolution for the approved application suite.
Establish a QA Process for changes made to systems and devices.

Skills:

Installing, configuring, replacing, and supporting network infrastructure equipment, including servers, workstations (Windows/Mac)

Installing configuring, replacing, and supporting VOIP systems, audio/visual equipment etc.

Technical expertise should include Windows 10/11, MS Office 365, Active Directory, SCCM, Intune, utilization of GPO's.

Proficiency with imaging laptop computers 20h2, 21h2,22h2, Microsoft Office 2010, Cisco network, and other authorized desktop applications.

Qualified candidates should APPLY NOW for immediate consideration! Please hit APPLY to provide the required information, and we will be back in touch as soon as possible.

We are currently interviewing to fill this and other similar positions. If this role is not a fit for you, we do offer a referral bonus program for referrals that we successfully place with our clients, subject to program guidelines.

PAY RANGE AND BENEFITS:

Pay Range*: $26-$27/hr

*Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.

Benefits: Innova Solutions offers benefits( based on eligibility) that include the following: Medical & pharmacy coverage, Dental/vision insurance, 401(k), Health saving account (HSA) and Flexible spending account (FSA), Life Insurance, Pet Insurance, Short term and Long term Disability, Accident & Critical illness coverage, Pre-paid legal & ID theft protection, Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).

ABOUT INNOVA SOLUTIONS: Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals worldwide and reports an annual revenue approaching $3 Billion. Through our global delivery centers across North America, Asia, and Europe, we deliver strategic technology and business transformation solutions to our clients, enabling them to operate as leaders within their fields.

Website: https://www.innovasolutions.com/

Innova Solutionsis an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Innova Solutions is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at [email protected] (770) 493-5588. Please indicate the specifics of the assistance needed. Innova Solutions encourages all interested and qualified candidates to apply for employment opportunities. Innova Solutions (HireGenics/Volt) does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. § 1324b.The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.

Job Types: Full-time, Contract

Pay: $26.00 - $27.00 per hour

Benefits:

401(k)
Dental insurance
Health insurance
Vision insurance

Experience level:

3 years

Schedule:

8 hour shift
Monday to Friday

Education:

Associate (Preferred)

Experience:

network infrastructure equipment, servers, workstations: 3 years (Required)
Windows & Mac support: 3 years (Required)
VOIP systems, audio/visual equipment: 3 years (Required)
Windows 10/11, MS Office 365, Active Directory, SCCM, Intune: 3 years (Required)
imaging laptops 20h2, 21h2,22h2, MS Office 2010, Cisco: 3 years (Required)

Work Location: In person

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