SUPPORT OFFICER Cardiff, Wales
Job description
About The Service
Cardiff Council, on behalf of Welsh Government, established a Contact Centre in March 2022 to support people arriving in Wales under the Welsh Government Homes for Ukraine Super Sponsor Scheme. This includes a helpline to offer support and guidance when applying for the Welsh Super sponsor, Individual and Family sponsor schemes and a function to contact successful visa applicants prior to travelling in order to track their safe arrival. Our team is a first point of contact for newly arrived Ukrainian Nationals into Wales, supporting their journey and assisting them to their Welcome Centre and onward management of the scheme. As well as the above service the team’s key priorities are to assist Welsh government with other tasks such as safeguarding concerns, complex medical issues, missing people, pets, and cross border reassignments as well as providing statistical analysis, data management and development of the CRM.
About the job
The post holder will be responsible for assisting (via phone calls and emails) those who have been displaced by the Ukraine crisis and offer support and guidance when applying for the Welsh Super sponsor, Individual and Family sponsor schemes. Providing a first point of contact and a supportive and collaborative welcome service, supporting their journey and assisting them to their Welcome Centre and onward management of the scheme. The individuals will provide administrative support to Welsh Government and across Local Authorities in Wales. Assist contact centre management with other tasks such as safeguarding concerns, complex medical issues, missing people, pets, and cross border reassignments. Allocate people to initial accommodation including directly allocating new arrivals to hosts. Support the maintenance, development, and reconciliation of the Ukraine data platform. Maintain and audit accommodation records and liaising with Welsh Government and/or Local authorities / other stakeholders. And support the wider service area and take on additional tasks as required.
What We Are Looking For From You
This position requires an enthusiastic and professional individual who thrives under pressure, responds well to change. They should be open and committed to taking on new responsibilities and tasks as the service evolves and matures. Candidates will need a strong understanding of the Welsh Super sponsor, Individual and Family sponsor schemes. These schemes are part of the wider Homes for Ukraine scheme run by UK Government.
Additional information
This post is temporary until 30th September 2023. Internal candidates who wish to apply for this position on a secondment basis must obtain approval prior to application using Form SEC1 (4.C.081). Requests may only be approved by the relevant Director/ Assistant Director/ Chief Officer or senior nominated officer graded no lower than OM2 or in the case of schools-based staff the Headteacher / Governing Body. We welcome applications in both English and Welsh. Applications received in Welsh will not be treated less favourably than English applications. This vacancy is suitable for post share. For further information or an informal conversation, please contact Andrew Hepworth, Contact Centre Manager [email protected] Mike Pope, Contact Centre Manager [email protected]. Due to the current interim working arrangements, we are unable to provide recruitment packs or accept application forms via the post. Due to the current COVID -19 circumstances the interview process for this role will be held on a virtual basis using an appropriate online platform. If you have any concerns around your ability to participate in a virtual interview process please contact Andrew Hepworth, Contact Centre Manager [email protected] or Mike Pope, Contact Centre Manager [email protected]. Please note the Council does not accept CV’s. When completing the supporting information section of your application, please ensure you refer to the below located on our website: Important information to complete your application: - Application Guidance Applying for jobs with us Behavioural Competency Framework Additional Information: - Employee Charter Recruitment of Ex-Offenders Privacy Notice
Job Reference: RES01021
