support manager Telford, England
Job description
2 year Fixed Term Contract
An exciting opportunity has arisen to join an established / experienced team of Desktop Support Technicians on a 2 year fixed-term contract as a Desktop Team Leader.
The post holder will support the IT Endpoint and Licensing Manager in in leading the operational delivery & function of the IT Desktop Technicians and the Desktop estate comprising of Desktop PC / Laptop, Wireless Trollies, Digital Dictation devices as well as iOS devices including iPhones, iPods and iPads used by the directorates customers/ clients.
You will be responsible for the delivery of a customer sensitive and IT diagnostic responsive service. Supporting staff across Shrewsbury, Telford, Shrewsbury Business Park and community sites, providing a complex diagnostic & incident resolution and advice service, which ensures the maximum availability, performance and utilisation of information systems and device management used by our clinical and business.
The postholder will undertake incident diagnostics to resolve any technical issues, support projects which require the implementation / deployment of devices as well as management of the deployment of Windows security patches to devices as well as iOS version updates in line with the SaTH Digital Security improvement plan.
The post holder will also participate in an out of hours on call Desktop Support rota.
