Support Engineer - Manchester

Support Engineer - Manchester Manchester, England

BCN Group
Full Time Manchester, England 22000 - 50000 GBP ANNUAL Today
Job description

Job title: Support Engineer

Reports to: Service Desk Manager

Location: Manchester M22 OR Leeds LS10 (Hybrid working available)

Hours: Monday to Friday, 37.5 hours, 9am to 5.30pm, 60-minute lunch

Salary: £22,000 - £50,000 DOE + benefits


About
us:

BCN Group is a fast-growing provider of digital transformation and IT managed solutions to UK businesses. We provide a full suite of solutions comprising on-premises, hybrid and cloud hosting solutions, Azure cloud migration services, Microsoft product development, application support, voice solutions, data management and hardware sales and maintenance.

You will be joining a business which has grown significantly, has ambitious expansion plans and continues to invest in its transformation projects and its people.


Focus of the role:

BCN Group have multiple opportunities for experience and motivated IT Support Engineers to join our growing team. The role will provide email and telephone based technical support to our vast client base, resolving a wide range of technical customer issues and escalating support requests where necessary to ensure that queries are resolved in line with agreed SLAs.

This is a customer facing role, so your approach towards tackling something you have not encountered before, needs to be extremely positive and demonstrate a can-do attitude.


Why BCN:

  • The opportunity to shape your own future with industry leading training and development and access to our BCN Academy
  • Competitive salary and the ability to progress
  • 23 days holiday increasing with length of service and the option to buy additional leave
  • Hybrid working
  • Birthday off
  • Health cash plan with free access to a confidential Employee Assistance Programme (EAP) supporting bereavement, financial, health and wellbeing, and much more
  • Life assurance
  • Cycle to work scheme, electric vehicle scheme, tech scheme and retail discounts
  • State-of-the-art office with free parking
  • Free 24-hour on-site gym
  • Long service gifts to celebrate the milestones
  • Beer Fridays, end of month pizza, pool tables (with cross office tournaments if you fancy your chances!), dress down every day, social events such as Summer BBQ, plus more!


Our ideal person will be an experienced Support Engineer ideally from a Managed Service Provider background, but this isn’t essential. A passion for IT and providing outstanding customer service is essential.


  • Delivering exceptional customer service and demonstrating the ability and desire to go ‘above and beyond’ for our customers.
  • Providing technical support for software and hardware issues.
  • Managing the timely resolution of open calls and call actions across all customers.
  • Ability to research ideas and concepts in order to source suitable technical solutions or resolve problems.
  • ‘Hands-on’ problem-solving approach; solving problems within SLA timeframes.
  • On occasion provide on-site support for customers as and when required.
  • Those that are considered senior engineers will have the opportunity to deliver advanced technical training to the support team, to progress their skills.


Ideal experience & opportunities we can offer:

Whether you’ve had exposure to the below, or are looking for the opportunity to upskill and advance your career – BCN can help you on that journey. We have opportunities available that suit all levels of technical ability;

1st Line


Experience with...


  • Active Directory Management
  • Desktop Support
  • Office 365 Management
  • Email and Network Troubleshooting
  • Troubleshooting of Microsoft Applications
  • New User & Leaver administration
  • Antivirus (particularly ESET & Sophos)

Looking for exposure with...

  • Advanced management of networking devices (Firewall/Switches)
  • InTune/MDM skills
  • Storage troubleshooting (SANs & NAS)
  • SQL Server
  • Excellent general hardware/software troubleshooting and problem-solving skills
  • Server management and maintenance

2nd Line

Experience with...

  • Advanced management of networking devices (Firewall/Switches)
  • InTune/MDM skills
  • Storage troubleshooting (SANs & NAS)
  • SQL Server
  • Excellent general hardware/software troubleshooting and problem-solving skills
  • Server management and maintenance

Looking for exposure with...

  • Expert Virtualisation knowledge
  • Expert Networking Knowledge
  • Expert Storage Knowledge
  • Expert Azure knowledge
  • Expert Server Management knowledge

3rd Line


Experience with (one or more of the following)...


  • Expert Virtualisation knowledge
  • Expert Networking Knowledge
  • Expert Storage Knowledge
  • Expert Azure knowledge
  • Expert Server Management knowledge

Looking for exposure with...


  • Expert Virtualisation knowledge
  • Expert Networking Knowledge
  • Expert Storage Knowledge
  • Expert Azure knowledge
  • Expert Server Management knowledge

Support Engineer - Manchester
BCN Group

www.bcn.co.uk
Manchester, United Kingdom
Unknown / Non-Applicable
51 to 200 Employees
Company - Private
Related Jobs

All Related Listed jobs

Kitchen Assistant
Saint Andrews nursing home Hawick, Scotland Today

Checking sell-by dates and rotating food stock. Part-time hours: 21 per week. Washing, peeling and preparing food ingredients. Job Types: Part-time, Permanent.

laborer
AEG Cleaning Services Ltd London, England 12 - 11 GBP HOURLY Today

About us

We are customer-centric, fast-paced and agile.

Our work environment includes:

Production Team Member, Full Time, 4-On-4-Off Shift Pattern
Jacobi Jayne & Company Herne Bay, England 8 - 10 GBP HOURLY Today

Labelling and heading birdcare products; Light assembly of different bird feeders; The position is full time, working a 4-On-4-Off shift pattern cycling across

BHSCT - Community Discharge Service Coordinator Band 7 Intermediate Care Service
Health and Social Care Trust Belfast, Northern Ireland 41000 - 48000 GBP ANNUAL Today

Tue, 21 March 2023 @ 4:30 PM. Successful applicants have the opportunity to request Flexible Working from the 1st day of their employment.

Care Assistant (Hartlepool Day Centre) - £10.53 per hour
Hospital of God - The Estate Office, Greatham, Hartlepool Hartlepool, England 10.53 GBP HOURLY Today

Key requirement: Valid current UK driving license and access to a car during working hours. The Service plays a critical part in delivering support to reduce