support engineer Livingston, Scotland
Sky
Full Time
Livingston, Scotland
41161 - 33939 GBP ANNUAL Today
Job description
We believe in better. And we make it happen.
Better content. Better products. And better careers.
Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate.
We turn big ideas into the products, content and services millions of people love.
And we do it all right here at Sky!
With a multi-million-pound platform upgrade planned over the next 3 years, as well as an exciting addition to our portfolio of products supporting our award-winning contact centres, there has never been a more exciting time to work for this amazing team!
What you'll do:
- Provide IT support for Sky customer contact channels and associated contact centre systems.
- Drive forward investigations relating to incidents, working with the appropriate technology and business teams to achieve root cause analysis.
- Ensure frequent and concise communication throughout the troubleshooting process.
- Work as part of an on-call team that provides 24/7 support for the Contact Centres
- Monitoring of all systems to ensure maximum availability and performance.
- Build and maintain relationships with stakeholders, vendors, and other technology teams.
- Ensure that support documentation is appropriate and maintained on an ongoing basis.
What you'll bring:
- An IT background that encompasses a breadth of Contact Centre technologies – skills in the following will be highly regarded.
- Genesys PureEngage – Voice (Inbound & Outbound), Reporting and Call Recording/Analytics
- Messaging/Bots
- Workforce Management
- Up to date knowledge of the latest IT and Software trends
- Experienced in working in a dynamic team who is involved in multiple work-streams across various technologies including but not limited to Windows and Linux OS
- Highly effective, positive, and influential communication style
- A team player who enjoys working as part of a wider team with an appetite to expand on existing skillset.
- Confident in communicating to all levels within the organisation.
- Understanding of support concepts. Experience of ITIL would be advantageous.
- The ability to manage non-routine queries, requests, incidents and problems under pressure.
Team overview:
UK&I Technology
Ground-breaking projects. Innovative tech. Top innovation. Join our UK&I Technology team and you’ll work across technology projects that drive our TV, broadband, mobile and Sky Connect services. You’ll be at the heart of delivering the technology roadmaps that support our UK and Ireland businesses, with a focus on customer innovations for Sky Glass. That’s not all. You’ll also design, develop and deliver digital services for millions of customers across the UK.
The rewards
There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here’s a taster:
- Sky Q, for the TV you love all in one place
- The magic of Sky Glass at an exclusive rate
- A generous pension package
- Private healthcare
- Discounted mobile and broadband
- A wide range of Sky VIP rewards and experiences
Inclusion & how you'll work:
Recognised by The Times and Stonewall, we take pride in our approach to diversity and inclusion. Investing in society, fighting racial injustice and setting ambitious targets for representation at Sky.
We’ve embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You’ll find out more about what hybrid working looks like for your role later on in the recruitment process.
Your office space:
Livingston Watermark House
Our lively campus is a free shuttle bus away from Livingston South train station and the town centre. Plus there’s onsite parking available for cars, motorbikes and bicycles.
You’ll be well fed at our subsidised canteen, and you can keep in shape at our onsite gym – or play a game of pool or table tennis.
OR
Leeds
Our spacious tech hub is less than a mile from Leeds train station. There’s plenty of parking in the surrounding streets and at the nearby CitiPark.
Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym.
We'd love to hear from you
Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It’s a place where you can explore what if, how far, and what next.
But better doesn’t stop at what we do, it’s how we do it, too. We embrace each other’s differences. We support our community and contribute to a sustainable future for our business and the planet.
If you believe in better, we’ll back you all the way.
Just so you know: if your application is successful, we’ll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Sky
careers.sky.com
Isleworth, United Kingdom
Dana Strong
$10+ billion (USD)
10000+ Employees
Company - Public
Broadcast Media
1989
