support engineer Hereford, England
Job description
Location: Hereford
Job Type: Permanent
Salary: £22,000 - £30,000 (depending on experience)
Benefits: Pension + Holiday + Annual Performance Related Bonus
About Serbus
Serbus specialise in mobile device security. We ensure that your mobile devices are secure, your teams are equipped with the tools to work remotely and securely, and your fixed infrastructure will be protected from the threats of unmanaged and unprotected mobile devices.
The cornerstone of our excellent team is the culture that runs at its core. All team members are selected on attitude first and professional skills thereafter. This approach has made Serbus the high-performing company it is today.
We Are Looking For
- A great attitude and work ethic
- A 1st or 2nd line Support Engineer, looking to develop their career
- A person with BTEC, A Level or similar qualification in an IT related subject
- A logical and methodical thinker, prepared to self teach and explore new areas of IT
- Experience of Windows and/or Linux Servers is desirable
- Prepared and able to work with Serbus to gain UK Government Security Clearance
- Roughly 1 years experience in the industry as a minimum
The Role
- Work as part of a service delivery team ensuring both internal and customer systems are operationally maintained
- Provide 1st/2nd (experience depending) line technical telephone support
- Resolve 1st/2nd (experience depending) technical issues and work with 2nd and 3rd line to resolve more complex issues
- Work on Linux and Windows servers
- Work with Mobile Device Management and Secure Mobile applications
- Mobile device setup and configuration including iOS, Android and Windows
- Follow and work to existing business continuity and security processes
- 5 days a week here at our office in Rotherwas
24 days annual leave + bank holidays, then 1 extra day holiday per year of service.
If you think you might be a good fit for our team we would love to hear from you.
Job Types: Full-time, Permanent
Salary: £22,000.00-£30,000.00 per year
Benefits:
- Casual dress
- Company events
- Cycle to work scheme
- Free parking
- On-site parking
- Sick pay
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Performance bonus
COVID-19 considerations:
Serbus has a Covid-19 safe working plan in the office. We also have a Business Continuity Plan in place which creates a safe balance between demands of the work place and COVID-19 safety measures. We evaluate and discuss each change with the team.
Experience:
- IT Support: 1 year (preferred)
Work Location: In person
Reference ID: SERJITSE230714
