support engineer March, England
Job description
About us:
As a family business, SDM Fabrication Limited maintains family values at its core and applies these basic principles to all of its business activities in the design, detail drawing, fabrication, painting and on-site installation of structural steelwork. We continue to serve the industry by offering structured solutions to projects of all sizes, from small frame structures to composite high-rise structures and complex fabrication forms. We take pride in our professionalism and quality. Our site in March, Cambridgeshire has been specifically developed for the efficient production of quality structural steelwork ensuring our comprehensive network of valued clients can benefit from the very latest in modern production techniques.
The role:
Reporting to the Director you will be responsible for the maintenance, configuration, and reliable operation of computer systems and cloud-based servers.
You'll be a key member of the team, supporting the leadership team to research, develop, continuously improve and keep up with IT business needs.
Day to day you'll provide Help Desk support by actively resolving problems and issues with Hardware, Software and Server systems to limit work disruptions within the company.
ROLE RESPONSIBILTIES
Help Desk:
- Act as the first point of contact for all employees seeking technical assistance over the phone, email or in person.
- Perform troubleshooting through diagnostic techniques and questions.
- Determine the best solution based on the issue and details provided by the employee.
- Ensure all desktop applications, workstations, and related equipment problems are resolved in a timely manner with limited disruptions.
Security & Reporting:
- Run regular checks on network and data security.
- Conduct regular system audits; providing reports as required.
Best Practice:
- Develop and implement IT policy and best practice guides for the organisation.
- Design and/or identifying training solutions for employees.
- Perform regular backup operations and implement appropriate processes for data protection, disaster recovery, and failover procedures (where applicable).
- Test software routinely for bugs and security issues.
Software & Hardware:
- Identify and act on opportunities to improve and update software and systems.
- Responsible for the maintenance, configuration, and reliable operation of computer systems and network servers.
- Install and upgrade computer components and software, manage virtual servers, and integrate automation processes.
- Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues.
- Craft custom scripts that reduce the need for human interaction.
- Development, integration and upkeep of Design, MRP, Accounting and Monitoring software systems.
REQUIRED SKILLS AND QUALIFICATIONS
- A degree or relevant experience in computer science, IT, or engineering.
- A system or technology certifications.
- Extensive experience troubleshooting Microsoft desktop operating systems.
- Proficient in troubleshooting Microsoft Office applications.
- Good knowledge of Office365 administration and management.
- Familiarity with MS Active Directory.
- Knowledge of troubleshooting networked devices such as PCs, laptops, and printers.
- Working knowledge of Azure.
About you:
This role is a great opportunity to be part of a fun team and develop your skills within our business. If you are confident and enthusiastic and have held a similar role or have a solid background in IT we would love to hear from you.
Job Types: Full-time, Permanent
Salary: £23,000.00-£32,000.00 per year
Schedule:
- Monday to Friday
Ability to commute/relocate:
- March: reliably commute or plan to relocate before starting work (required)
Work Location: In person
Application deadline: 17/06/2023
