Support Engineer Bracknell, England
PaperCut Software
Full Time
Bracknell, England
10.56 - 12.04 GBP Today
Job description
Are you seriously excited by the world of print management? We are too! Do you dream about find-me printing, have strong knowledge of printing at the O/S layer, and know your Type 3 from Type 4 drivers? Have you ever thought it would be cool to work for the leading print management software company in the world?? We think it’s pretty cool and we’re looking for a future PaperCutter to join us!
Reporting to one of our EMEA Support Team Leads, you'll play an essential role in our technical support team ensuring that our customers are equipped and able to maximize the use of our seriously cool print products. You’ll be an expert in the print space and work with our large ecosystem of partners to ensure PaperCut software remains the market leader within print management. The position is based in our Bracknell, UK office and has a hybrid work arrangement with two days/week in the office.
Our code saves trees. After 20+ years of building paper-saving print management software, we still have our first employees, first resellers, and first customers. Our success is not measured by profits and business metrics, but instead by the impact we've had on our 139 million users and our planet. We're values-driven and fuelled by coffee.
Learn more about the team here!
Some of the skills you'll have ...
- You'll keep customers front of mind as you investigate, solve and escalate a variety of service issues.
- You'll work as part of a global support team responding to enquiries that come in via phone, email, web chat and forum support.
- You’ll build and nurture relationships with customers and partners; advocating for their needs through product decisions
- You'll contribute to PaperCut's growing technical knowledge base and technical white papers.
- You’ll analyse trends across current tickets to identify opportunities to develop preventative solutions.
- You’ll share knowledge and mentor other team members to support skills development across the team.
What success looks like in 6 months ..
- A reputation for 'wowing' customers with speedy, solution focused, comprehensive replies.
- Demonstrated curiosity and an eagerness to see something through to completion, ensuring that the customer is happy and that you continue to learn new things along the way.
- You’ll understand the broad understanding of how the PaperCut products work and what problems they solve for our partners and customers.
- Have made a positive impact on the team through sharing your skills and experiences and been delivering an impact outside of support volume
What else you can expect from us ...
- We're a people-first type of place and we're led by our values in everything we do - Caring, Honest, Intelligent and Nimble (CHIN).
- Our office in Bracknell has its very own tree, arcade corner and plenty of space for work and play.
- Hopefully you love coffee, because we have unlimited espresso coffee at our in-house cafe. We’ll even train you to be a barista, as we value quality in everything we do.
- You will have access to PaperCut's generous parental leave, hybrid working practices, and will get an additional five days annual leave for every five years you spend with us.
- You'll be auto-enrolled in our pension scheme
- There will be plenty of opportunities for you to take time out with ping pong, a summer picnic, and our annual holiday party.
- Co-founders Chris and Matt genuinely love sharing success with our people. So each year you will get a 'share the success' bonus, based on how well we met our company goals, and your personal goals.
Our commitment to you...
Our hiring process lets you show off the very best version of yourself while learning all about us at the same time. Our pinky promise is a candidate experience that’s enjoyable, thorough, and fair. That’s our way of inspiring the world's brightest minds to become PaperCutters.
As an equal opportunity employer that values diversity and inclusion, we proudly encourage people from all walks of life to apply (even tea drinkers).
PaperCut is a proud 2022 Circle Back Initiative Global Employer – we commit to respond to every applicant.
PaperCut Software
http://www.papercut.com
Camberwell, Australia
Chris Dance
$25 to $50 million (USD)
201 to 500 Employees
Company - Private
Computer Hardware Development
1998
