support engineer Bristol, England
Job description
Our IT team are looking for a IT Deskside Support Engineer to join them on a three month fixed term contract in our Bristol office.
The main purpose of this role is to manage the resolution of computer software and hardware issues and assist in the maintenance of systems and processes by providing telephone, desk-side and remote support to users of all IT systems and services at Osborne Clarke.
About us
Osborne Clarke is a future-focused international legal practice with over 330 Partners and more than 1,260 talented lawyers in 25 offices around the world*. Our three-dimensional approach to client service combines legal expertise, in-depth understanding of our clients and the sectors they operate in, together with insight into the global issues that are transforming the landscape of how we live, work and do business: Decarbonisation, Digitalisation and Urban Dynamics. Looking around corners to help our clients solve legal and business challenges, big and small, and harness the opportunities of change - together we'll be ready for what's next.
We love working closely with our clients on new deals, products and solutions which will transform their businesses, markets and even sectors. And our unique approachable culture is not an added extra, it's fundamental to our success.
Key Responsibilities
- Involved in the building, installation, delivery and maintenance of all client facing IT equipment including but not limited to PCs, laptops, smartphones and tablets as required by the business
- Provide desk-side, telephone, email and remote access support to users of IT systems across multiple sites and within SLAs
- Install or assist in the installation of business applications
- Ensure that IT solutions are relevant to the business need and developed to meet end user requirements
- Help with the dissemination of skills and knowledge throughout the IT Department and actively collaborate with other members of the IT team to distribute workload effectively
- Create and maintain documentation for implemented resolutions
- Identify where systems can be better used to help maximise the return on investment made in technology
- Keep up with advances in technology, new software and hardware in order to serve as an advisor to our users
- Monitor equipment stock levels, alerting management when stock levels are low
- Ensure all asset details are maintained in the asset database
- Monitor Incidents to identify frequently arising issues and assist in the delivery of user coaching to resolve these
- Must be flexible to travel between client sites
- Strong customer service ethic and demonstrable customer service skills, committed to delivering an exceptional standard of service
- Strong team player committed to assisting colleagues wherever necessary to maximise the effectiveness of the entire IT department
- Able to work autonomously and to schedule own resource appropriately
- Focussed on and able to work to or exceed agreed Service Levels
Key skills
We are looking for someone who has previously worked in a similar role. You will have experience using workflows and helpdesk business service tools focussed on Incident, Problem, Change and Knowledge Management. You'll also have demonstrable knowledge in Technical support gained in a Microsoft environment with a high level of problem solving, including, Windows 10, Active Directory, Office 365, Microsoft Office suite and Microsoft Exchange.
Technical support skills:
- MS Teams Telephony Systems
- Document Management Systems such as Worksite
- Digital Dictation such as BigHand
- Integrated products such as Voicemail
- Interaction CRM and Elite PMS
- iPad and iPhone support including troubleshooting and administration
- An understanding of Information Security and related systems such as AV, web filtering, VPN's etc
- Lenovo (or equivalent) laptop hardware build, image and rollout knowledge and experience
Print, Copy, Scan and print management solutions
Salary and benefits
We offer competitive salaries and generous benefits.
For more information or to apply
We would very much welcome your application using the link provided. Should you have any questions about the role, or would like to find out more about the firm, please contact Chloe Tidcombe in the recruitment team on [email protected]
No agencies please.
*Services in India are provided by a relationship firm
Please note that although we include closing dates for our roles as a guide, we review and progress applications on a rolling basis.
At Osborne Clarke we value difference and encourage applicants from all social backgrounds, ethnicities, disabilities, gender identities, and sexual or romantic orientations. We want everyone to feel that OC is a place where you can be yourself and where you belong, and our range of interest groups and diversity networks - not to mention our great teams - are a part of making that a reality.
We support working families via a range of family and caring friendly policies and will accommodate flexible working where we can. We value the health and wellbeing of our people: for example, we're signatories to the Mindful Business Charter, have an active network of mental health champions and offer free initiatives and flexible benefits to all our people.
Being an inclusive employer is important to us. We have made a number of external commitments such as the Race Fairness Commitment and Women in Law Pledge, and are working with organisations like Stonewall to become a more inclusive employer.
Osborne Clarke is a Living Wage Employer, so we're committed to paying everybody in our business enough to live on and to enable them to save for the future.
We want you to be able to show us your best during the recruitment process. If you require any adjustments to be made during the application, interview process or when working with us, please let us know.
