support engineer Woking, England
Job description
1st LINE HELPDESK ENGINEER – WHITE LABEL IT
White Label IT are looking for an IT helpdesk engineer to join their talented team and be part of their exciting growth plans. White Label IT is a unique company with an exciting mission; to deliver high quality helpdesk support for other IT companies in the UK and abroad! You’ll be working as part of a global team with offices in the UK, Dubai and the USA.
This role will be primarily based in our Woking offices and be predominantly office based, with regular trips to London Bridge and Peterborough HQ during probation.
Hours of Work - 17:00 - 02:00 Monday to Friday with weekend temporary cover
Some previous IT experience is ideally required, but if you don’t have too much under your belt, don’t let that hold you back from applying, especially if you’re someone who can cope with pressure, learn quickly, and eager to improve yourself. You will need to demonstrate critical thinking, good communication skills and problem solving, with some basic general IT support scenario questions.
If you’re successful, you’ll be introduced to a whole new way or doing IT, with systems, processes, and lots of room for growth, potentially into our sister MSP (Microbyte).
Essential Duties and Responsibilities:
- Answer support queries via phone and email
- Logging of customer requests and incidents
- Diagnosing and rectifying end user IT problems
- Provide help with Apps such as 365 and Gsuite etc.
- Setting up new users' accounts and profiles and dealing with password issues
- Working with senior engineers on escalated tickets
- Logging and escalating calls with third parties where required
Skills & Experience Required:
- Exceptional customer service and confident communication skills
- Enthusiasm, willingness to learn and make friends
- Some experience using Office 365, Azure or Active Directory
- Basic network troubleshooting would be a big help
- Knowledge of MS Office, Word, Excel etc.
- Basic understanding of PC, laptop and tablet set-up and configuration.
- A+, Network+,MS900 or AZ900 will help greatly
