support engineer United Kingdom
Job description
Apprentice IT Support Engineer
The Opportunity
Our client is recruiting for an Apprentice IT Support Engineer to join their team in Canary Wharf
E14 - With travel to Southend
The Level 3 IT Support Technician apprenticeship programme that we are offering , will allow you to kick-start your career in an industry that is constantly evolving, dynamic and transformational.
The steps you take will provide you with valuable first-hand experience, knowledge, skills and qualification to help really drive your career forward. We are here to guide and support you every step of the way!
The Company
Established in 2016, our client is a young, next-gen, “born in the cloud” business without the burden of dated systems and overheads. Our client own and operate their own core network, delivering high speed, low latency fibre ethernet connectivity and managed services throughout the UK and Europe.
Their values are Integrity, Empathy and Teamwork
They focus heavily on customer service and client relationships, working with their service partners to deliver complex network solutions that save time, money and stress.
The Position
Job Title: Apprentice IT Support Engineer
Apprenticeship Level 3 IT Support Technician
Course:
Apprenticeship 15-18 Months + EPA
Duration:
Location: Canary Wharf E14 - With travel to Southend
Working Hours: Monday – Friday 9am-5:30pm
Salary: £15,000 pa
Role and Responsibilities
This position will require you to support and build customer products/ services from building the customer equipment, configuring the network, dealing with first line support and maintenance.
Keeping customers informed of the progress of faults and maintaining supplier relationships.
Fault finding to bring issues to resolution as quickly as possible. Contributing to an on-call rota and out of hours work from time to time.
- Customer 1st line support, configuring network equipment.
- Handling and resolving customer faults.
- Relationship building.
- Supplier communication.
- Answering phone calls and helpdesk e-mails
- Contributing to the on-call rota
Qualities, Skills and Knowledge:
Must Have:
- Be Competent with Office 365 products, specifically Outlook and Excel
- Excellent written and verbal communication
- Basic understanding of networking
Desirable:
- Experience in the support of ADSL, FTTC, GPON and Ethernet connectivity
- Knowledge of 3rd party systems/ processes (TalkTalk Business, Neos Networks, BT Wholesale, Virgin Media Business, Colt, Openreach)
- Experience in configuring Cisco SMB/ Enterprise equipment.
Benefits:
- Competitive salary.
- Overtime when required.
- Bonus opportunities.
- Company laptop/ mobile phone as required.
- Part of a small, flexible and hardworking team.
- Opportunity to develop industry and technical knowledge and qualifications.
- Career progression
Eligibility Criteria
Individuals must have a valid and eligible residency status to apply for this role.
About ITP
We help employers develop their best talent and inspire the next generation through apprenticeships, mentoring and training, we’re plugging the UK’s digital skills gap to provide a workforce for the future.
If this sounds like the role for you, get in touch! Once we receive your application, one of our team will be in touch to help you with the next stage.
The ITP are working on behalf of a third party to advertise their vacancy. By submitting your CV, you agree to be contacted by The ITP and your information to be passed on to a third party.
Job Types: Full-time, Apprenticeship
Salary: £15,000.00 per year
Benefits:
- Company pension
Schedule:
- Monday to Friday
- No weekends
Ability to commute/relocate:
- Canary Wharf E14: reliably commute or plan to relocate before starting work (required)
Education:
- GCSE or equivalent (preferred)
Work Location: In person
