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A well established security start-up company based in London are looking for a Graduate Support Engineer

Are you passionate about solving complex problems and thrive in a challenging environment? Do you have excellent technical problem-solving and communication skills? If so, we have an exciting opportunity for you to join a Product Support Engineering team as a Graduate Support Engineer!

As a Graduate Support Engineer, you will be the bridge between partners and the development team, playing a critical role in ensuring customer satisfaction. Working alongside software development engineers and global sales partners, you will be the external-facing side of the R&D organization, providing top-notch support to customers.

Key Responsibilities:

• Become an expert on all of products, related industry products, and their integrations.
• Gather accurate descriptions of environments and symptoms to minimize development and test times.
• Reproduce and troubleshoot complex functional and integration issues in the support lab.
• Collaborate with development and test teams to demonstrate problem reproduction and verify fixes.
• Provide accurate information on support case status and communicate progress to customers.

We are seeking outstanding recent graduates who possess excellent technical problem-solving and communication skills. The ideal candidates are quick learners who enjoy rapidly assimilating new technology and products. Key qualifications include:

• A minimum of AAB at A level (preferably straight A grades) and a 2nd or 1st class honors degree in Computer Science, Engineering, Science, or Maths. Equivalent standards are expected for candidates educated outside the UK.
• Passion for solving complex problems and reverse engineering.
• Some level of programming skills, e.g., Python.

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• Position: Graduate Support Engineer
• Location: London, flexible working hours
• Salary: £45,000+
• Benefits: generous equity
• Key Skills: Top Academics, problem Solving, programming skills
• Desirable skills: Security principles. Knowledge of network products and technologies.

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