support engineer London, England

Enterprise Recruitment

Full Time London, England 45000 - 12.04 GBP ANNUAL Today

Job description

A well established security start-up company based in London are looking for a Graduate Support Engineer

Are you passionate about solving complex problems and thrive in a challenging environment? Do you have excellent technical problem-solving and communication skills? If so, we have an exciting opportunity for you to join a Product Support Engineering team as a Graduate Support Engineer!

As a Graduate Support Engineer, you will be the bridge between partners and the development team, playing a critical role in ensuring customer satisfaction. Working alongside software development engineers and global sales partners, you will be the external-facing side of the R&D organization, providing top-notch support to customers.

Key Responsibilities:

Become an expert on all of products, related industry products, and their integrations.
Gather accurate descriptions of environments and symptoms to minimize development and test times.
Reproduce and troubleshoot complex functional and integration issues in the support lab.
Collaborate with development and test teams to demonstrate problem reproduction and verify fixes.
Provide accurate information on support case status and communicate progress to customers.

We are seeking outstanding recent graduates who possess excellent technical problem-solving and communication skills. The ideal candidates are quick learners who enjoy rapidly assimilating new technology and products. Key qualifications include:

A minimum of AAB at A level (preferably straight A grades) and a 2nd or 1st class honors degree in Computer Science, Engineering, Science, or Maths. Equivalent standards are expected for candidates educated outside the UK.
Passion for solving complex problems and reverse engineering.
Some level of programming skills, e.g., Python.

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Position: Graduate Support Engineer
Location: London, flexible working hours
Salary: £45,000+
Benefits: generous equity
Key Skills: Top Academics, problem Solving, programming skills
Desirable skills: Security principles. Knowledge of network products and technologies.

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