support engineer Milton Keynes, England
Job description
Who are Christie group?
Christie Group provides an extensive portfolio of professional services for the hospitality, leisure, healthcare, medical, childcare & education and retail property sectors. These include surveying, valuation, agency, consultancy, finance, insurance, stock control and business software solutions.
The IT department
You will be part of a small but dedicated IT team based in Milton Keynes, supporting around 350 users mainly UK based but with offices in France, Germany, Spain, Austria, and Finland.
Purpose of the Role
To provide first line IT support across the Christie Group's employees.
Duties and Responsibilities
The support team are responsible for all aspects of the IT landscape within the organisation these include but not be limited to:
- User hardware – a combination of HP and Dell laptops together with a mobile phone fleet 80% IOS the remainder Android.
- LAN networks across the office networks, utilising Meraki network hardware.
- Printer fleet, colour MFP devises in all UK offices and arm’s length support of printers in non-UK offices.
Software support including:
- Active Directory for user and device administration (on-premises & cloud)
- Windows 10 & 11
- MacOS (desirable not essential)
- iOS & Android
- Microsoft 365
- Remote support using TeamViewer or similar.
- FreshService or other Helpdesk platform for incident and problem management.
- Experience managing VOIP systems for user creation and assigning phones (desirable not essential)
As a 1st Line Support Technician, your primary responsibility is to provide prompt and effective technical support to end-users, remote support in most cases in person support in our Milton Keynes office, and on occasion our London office.
You will be the first point of contact for users experiencing technical problems, and your role is to diagnose and resolve issues or escalate them to the appropriate support level. Your duties may include but are not limited to:
Receiving and logging support requests from end-users via phone, email, or ticketing system.
Identifying and troubleshooting hardware, software, and network-related problems faced by end-users.
Providing step-by-step guidance and instructions to users to help them resolve technical issues.
Installing, configuring, and maintaining computer systems, software applications, and peripheral devices.
Assisting with user account management, including password resets and access permissions.
Escalating complex technical issues when necessary.
Collaborating with colleagues and team members to share knowledge and improve support processes.
Documenting support activities, including issue resolution steps and troubleshooting procedures.
Keeping up to date with new technologies and industry trends to enhance technical skills.
Ensuring timely resolution of support tickets and meeting defined service level agreements (SLAs).
Person Specification
Skills and Experience
- Previous experience (minimum 12 months) in a first line IT support role
- IT support experience in a generalist capacity
- Previous experience working in a small company is advantageous
Personal Characteristics
- Confident answering telephone queries in a friendly and timely manner
- Pro active
- Keen to learn
What can we offer?
- Competitive Salary+ Discretionary Bonus
- 25 days holiday
- Pension
- Life Assurance
- Income Protection
- Opportunity for progression and growth within the company, working on new projects
Job Type: Full-time
Salary: £25,000.00-£30,000.00 per year
Benefits:
- Company events
- Company pension
- Health & wellbeing programme
- Sick pay
- Work from home
Schedule:
- Day shift
- Monday to Friday
- No weekends
Supplemental pay types:
- Yearly bonus
Ability to commute/relocate:
- Milton Keynes: reliably commute or plan to relocate before starting work (required)
Work authorisation:
- United Kingdom (required)
Work Location: Hybrid remote in Milton Keynes
