support engineer Milton Keynes, England
Job description
Who are Christie group?
Christie Group provides an extensive portfolio of professional services for the hospitality, leisure, healthcare, medical, childcare & education and retail property sectors. These include surveying, valuation, agency, consultancy, finance, insurance, stock control and business software solutions.
The IT department
You will be part of a small but dedicated IT team based in Milton Keynes, supporting around 350 users mainly UK based but with offices in France, Germany, Spain, Austria, and Finland.
Purpose of the Role
To provide second line IT support across the Christie Group's employees.
Duties and Responsibilities
The support team are responsible for all aspects of the IT landscape within the organisation these include but not be limited to:
- User hardware – a combination of HP and Dell laptops together with a mobile phone fleet 80% IOS the remainder Android.
- LAN networks across the office networks, utilising Meraki network hardware.
- Printer fleet, colour MFP devises in all UK offices and arm’s length support of printers in non-UK offices.
Software support including but not limited to:
- Active Directory for user and device administration (on-premises & cloud)
- Microsoft Windows Server administration (DFS, NTFS permissions, print queues etc.)
- Windows 10 & 11
- MacOS (desirable not essential)
- iOS & Android
- Microsoft 365
- Intune for MDM and MAM
- Autopilot for Windows deployment
- Remote support using TeamViewer or similar.
- FreshService or other Helpdesk platform for incident and problem management.
- Experience managing VOIP systems for user creation and assigning phones.
Salesforce is a vital element within the business, a highly bespoke instance utilised to run the entire operation covering all aspects of business generation, client communication, management information reporting and the general day to day processes across all aspects of the Christie Network.
We utilise external suppliers to provide support particularly around our WAN provision and increasingly our cyber security.
This role is pivotal to the success of the whole IT team, ability to clearly communicate with immediate IT colleagues and the wider business teams is vital. Confident and friendly telephone manner is an essential element as a large proportion of the support of end users will be via telephone, the remainder undertaken via email.
Person Specification
Skills and Experience
- Previous experience (minimum 24 months) in a second line IT support role
- Previous experience working in a small company is advantageous
- Experience working with the hardware and software mentioned above
Personal Characteristics
- Confident answering telephone queries in a friendly and timely manner
- Pro active
- Solutions focused- improving systems
- Keen to learn and expand on knowledge and skills
What can we offer?
- Competitive Salary+ Discretionary Bonus
- 25 days holiday
- Pension
- Life Assurance
- Income Protection
- Opportunity for progression and growth within the company, working on new projects
Job Type: Full-time
Salary: £30,000.00-£40,000.00 per year
Benefits:
- Company events
- Company pension
- Gym membership
- Health & wellbeing programme
- Sick pay
- Work from home
Schedule:
- Day shift
- Monday to Friday
- No weekends
Supplemental pay types:
- Yearly bonus
Ability to commute/relocate:
- Milton Keynes: reliably commute or plan to relocate before starting work (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
