support engineer West Bromwich, England
Job description
Full details of the role are shown in the attached job description and person specification. The main purpose of the role is: - To provide support for staff in the Trust, who are involved in the use of Digital systems including networked and standalone PC's, laptops and mobile devices along with clinical and administrative systems. To provide second line support to end users ensuring that calls logged are resolved within agreed timescales to ensure SLAs are met. To provide advice and support to the Service Desk Manager in relation to system security and data integrity including the regular audit of all computer equipment and peripherals and updating of anti-virus software.
Analyse, investigate and resolve complex Digital queries, issues and problems e.g. system errors, breaches of security or confidentiality, user requirements which may require configuration of software and hardware, unusual data trends or inconsistencies, training requirements based on a detailed needs analysis across the sector.
