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Field Support Engineer

• 00106048

Job Title: Field Service Engineer

Location: Herefordshire with travel - primarily to UK destinations

Salary: £50,000+ negotiable depending on experience

What you’ll be doing:

• Working on one of our key programs delivering support on advanced, interrelated and ever changing Ministry of Defence system

• Supporting and training users working with a system that is directly involved in ensuring the National Security of the UK, through provision of defined training courses as well as ad-hoc training delivery

• Act on behalf of end users to accept system updates, and provide system configuration and deployment advice at the point of demand

• Working with users and the engineering team within BAE you will delve deep into system fault investigations and help to diagnose issues, define workarounds and recommend solutions

• Working alongside a team of software & systems engineers and help to define system improvements and support end users to understand the system capability and updates

• As new capability is introduced, you will be involved in the design of further defined training courses

Your skills and experiences:

Essential:

• Understanding of tactical communications and information systems, like tactical radios, ancillaries, or military applications

• Experience with operation, maintenance and repair of portable electronics

• Understanding of IP Networking

• Understanding of radio communications, antennas & propagation

Desirable:

• A Military background (or relevant experience within a military setting), preferably from within the Royal Corps of Signals (Communications Systems Operator or Engineer)

• Experience in the delivery of training in a military environment

Benefits:

You’ll receive benefits including a competitive pension scheme, enhanced annual leave allowance and a Company contributed Share Incentive Plan. You’ll also have access to additional benefits such as flexible working, an employee assistance programme, Cycle2work and employee discounts – you may also be eligible for an annual incentive.

The team:

As a Field Service Engineer, you will be based within a discrete project team to facilitate onsite support of a new in-service communications and information system. You will have regular interaction with the end-users, proving them support and fielding their questions and feedback about the system.

As the primary user interface, you will be their first port of call, and will be seen as the system SME. Your knowledge, experience and understanding of the way our users interact with the system will be paramount in informing engineering priority, and will drive the user acceptance and experience.

Why BAE Systems?

This is a place where you’ll be able to make a real difference. You’ll be part of an inclusive culture that values diversity, rewards integrity, and merit, and where you’ll be empowered to fulfil your potential. We welcome candidates from all backgrounds and particularly from sections of the community who are currently underrepresented within our industry, including women, ethnic minorities, people with disabilities and LGBTQ+ individuals. We also want to make sure that our recruitment processes are as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc.) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments.

Please be aware that many roles working for BAE Systems will be subject to both security and export control restrictions. These restrictions mean that factors including your nationality, any previous nationalities you have held, and your place of birth may limit those roles you can perform for the organisation.

Closing Date

30th July 2023 – We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

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