Customer Assistant Clothing & Home

Customer Assistant Clothing & Home Salisbury, England

Marks & Spencer
Full Time Salisbury, England 10.2 GBP HOURLY Today
Job description

Work Pattern

Week 1
Tue 0800-1400
Thu 0900-1400
Sat 0800-1400
Week 2
Tue 1100-1600
Wed 1230-1830
Thu 1300-1900

Purpose
  • To deliver a great shopping experience for their customers, putting customers before task every time
  • Champion new ways of working within stores through an open mindset and positive attitude
  • Complete tasks and processes that deliver ‘best in town’ standards
  • Serve and sell across all channels brilliantly well
  • Be the voice of our customer to help us continually improve
Key Accountabilities
  • Serve our customers efficiently and brilliantly well – on the shop floor and at service points
  • Deliver ‘best in town’ standards through presentation standards, availability and keeping the store clean and tidy
  • Skilled to utilise all digital tools and communication channels to do the job
  • Share customer and colleague feedback to help us do things better
  • Share knowledge and experience with colleagues to support others in building skill and confidence
  • Own their own learning & development and proactively access digital learning solutions
  • Know the daily sales targets, priorities, promotions & selling opportunities
  • Have great product knowledge to sell and recommend our products and services
  • Proactively engage with customers to understand their needs and make recommendations
  • Understand the store priorities and their part to play
  • Complete tasks with pace and in line with SOPs
  • Minimise cost and waste through good process practice
  • Follow safe and legal working practices
Key Capabilities
  • Understands how M&S operates,it’sstrategy, future and the role they play
  • Committed to delivering excellent work fast with great attention to detail
  • Open to and acts on feedback, asking for this regularly
  • Sets performance objectives for self in conjunction with line manager and in line with business plans
  • Takes accountability for planning and managing own work efficiently to ensure objectives are met
  • Is curious and asks questions to challenge the status quo – ask why the company does things the way it does things
  • Effective at communicating their intentions to others; ensures communication is clear and simple
  • In control of their own reactions and considers how to share their perspective to create better reaction for team
  • Copes well with change and work challenges and recovers quickly from its impact
  • Builds positive relationships by being a good listener and getting to know people by establishing a connection
Technical Skills/ Experience
  • Contributing to store sales and cost control
  • Work across the store to get things done right first time within timescales
  • Comprehensive knowledge of customer shopping channels
  • Good level of product knowledge and services across the store
  • Up to date knowledge of the commercial operation and brilliant basics
  • Good level of digital capability and use of digital tools and applications
  • Understand customer needs and spot selling opportunities
  • Adapting to change
  • Good Knowledge of VM principles
Key Relationships and Stakeholders
  • Customers
  • Colleagues
  • Store Leadership
  • BIG


Salisbury, WILTSHIRE, ENGLAND;

Customer Assistant Clothing & Home
Marks & Spencer

jobs.marksandspencer.com
London, United Kingdom
Stuart Machin
$10+ billion (USD)
10000+ Employees
Company - Public
Department, Clothing & Shoe Stores
1884
Related Jobs

All Related Listed jobs

Motorsport / Sportscar Vehicle Mechanic / Technician
ASL Technical Woking, England 17 - 18.5 GBP HOURLY Today

Ideally qualified to NVQ Level 3 or HND in Automotive Engineering. Collaborate with cross-functional teams, including engineers, designers, and technicians, to

Warehouse Operative
Waitrose Bracknell, England 10.8 - 11.6 GBP HOURLY Today

When handling a product youll make sure that it's always received, stored, packed and delivered to our customers to the very highest standards.

Barista
EG Group Ashington, South East England, England 10.05 GBP HOURLY Today

Hourly Rate: 10.05 above 18 | 7.00 aged 17 | 6.50 aged 16. Starbucks discount - 30% off food, drinks & merchandise. Bonus Scheme: Quarterly Bonus Incentive!

Tanker Driver
MSS Group Port Talbot, Wales 13.46 GBP HOURLY Today

The role is predominantly Oil recovery and involves driving the tanker as part of the Oil Management Contract team. Job Types: Full-time, Permanent.

Care Assistant - Care Home
Barchester Healthcare Rochester 10 - 0.00 GBP hour Today

ABOUT THE ROLE
As a Care Assistant at a Barchester care home, youll help residents enjoy each day by making sure they get the...