support engineer Covent Garden, England
Job description
Job Summary
We are offering an exceptional opportunity for an ambitious Desktop Support Engineer to join our IT department in our growing company. This role would suit an upwardly mobile individual looking with experience of working with a Managed Service Provider.
The successful candidate will be comfortable with providing 1st and 2nd line support to users in office and homeworking locations, and willing to roll their sleeves up to assist the company will IT hardware and software troubleshooting and installation.
Who are we
The 1st Formations Group is a market leader in the company formation industry. We have developed a reputation for quality products and customer service excellence over many years and have ambitious plans to further expand our operations in the new start business sector.
Job Description
Reporting to the IT Infrastructure Manager, the successful candidate will be responsible for carrying out 1st and 2nd line support for users based in our London and Glasgow offices, as well as people working from home. They will also be responsible for the set up, installation and maintenance of hardware, software and computer peripherals.
Skills required
- Exceptional attention to detail
- Strong problem-solver
- Logical thinker, with the ability to discover route causes through analysis
- Good written and verbal communication skills
Experience required
- 1 to 2 years’ experience working in a Managed Service Provider
- Network administration (DNS, DHCP, VLAN, CIDR, VPN)
- Working with Microsoft Active Directory
- Group Policy Management
- Server Administration, Windows Server 2016, 2019
- Virtualisation
- HTML, Powershell, Scripting
- Exchange mailbox management
- Office 365 user management
Desirable but not essential experience
- ManageEngine Suite
- Zendesk
- Mitel VoIP Telephony
- Microsoft SharePoint Online
- Microsoft OneDrive
- Contact Centre software
- Office 365 Suite (SharePoint, Outlook)
- ITIL v3 service delivery
- Ubiquiti Unifi
- HyperV management
- Azure Administration
Desirable qualifications
- CompTIA A+
- CompTIA Network+
- Microsoft MCP certifications
Why join us?
Be part of a friendly, dynamic, and international team working in a fast-paced environment. You will join an ambitious company with a strong belief in talent over hierarchy. We are always looking to improve and greatly value our team members' opinions and contributions.
Benefits
- 25 days holiday (rising to 27 after 3 years’ service), plus 8 public/bank holidays
- Option to buy up to 5 extra holiday days per year
- Annual cost of living salary increase
- 14 weeks paid maternity leave, 2 weeks paid paternity leave
- Employee Assistance Programme with 24/7 mental health helpline and free face-to-face counselling for you and your family
- Employee Loyalty Scheme, with additional holiday days and Private Medical Insurance after 3 years' service
- 2 Paid Volunteering Days per year with our charity partner
- Commercial bonus scheme
- Pension contribution
- Cycle to Work Scheme
- Free Wednesday lunches
- Free fresh fruit – daily
- Free post-work drinks
- Dog-friendly office
- Breakout rooms and social events
Job Type: Permanent
Salary: £30,000 to £33,000, depending on experience
Working Hours: 37.5 hours per week, Monday to Friday, 9am to 5.30pm
Working Location: On-site in our Covent Garden offices
Job Types: Full-time, Permanent
Salary: £30,000.00-£33,000.00 per year
Benefits:
- Additional leave
- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Discounted or free food
- Enhanced maternity leave
- Enhanced paternity leave
- Free flu jabs
- Health & wellbeing programme
- Paid volunteer time
- Sick pay
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Covent Garden, WC2H 9JQ: reliably commute or plan to relocate before starting work (required)
Experience:
- Desktop Support: 1 year (required)
Work Location: In person
Reference ID: Desktop1
