Support Desk - Telecoms Crawley, West Sussex, South East England, England
Job description
Company Overview:
CRE Communications is one of the UK's fastest-growing Telecoms companies and has seen extreme growth in the last 18 months. We are looking to introduce a Support Specialist to assist with the everyday function of our support team. This exciting opportunity allows the individual to grow their telecoms support knowledge within a supportive business environment. You will play a pivotal role in providing exceptional 1stline technical support to our customers.
Key Responsibilities:
- Providing first-line technical support to customers via various channels (phone, email, etc).
- Diagnose and troubleshoot technical issues related to telecommunications products and services, including internet connectivity, mobile devices, landline phones, and network connectivity.
- Accurately log and document customer interactions, technical issues, and resolutions in the ticketing system.
- Collaborate with cross-functional teams, including network operations, engineering, and field technicians, to escalate and resolve complex issues.
- Assist customers in setting up and configuring telecommunications devices, software applications, and related services.
- Ensure customer satisfaction by effectively managing customer expectations, providing timely updates, and delivering prompt resolutions.
- Continuously update knowledge and skills through training, self-study, and staying up-to-date with the latest telecommunications industry trends and technologies.
Qualifications and Skills:
- Proven experience in a similar role, preferably in a telecommunications or IT support environment.
- Strong technical knowledge and understanding of telecommunications products and services, including internet connectivity, mobile devices, landline phones, and network protocols.
- Exceptional customer service and interpersonal skills with the ability to communicate clearly and professionally.
- Proficiency in using ticketing systems and customer support software to log and track customer interactions.
- Ability to work independently and collaboratively in a team environment, prioritising tasks and managing time effectively.
- Familiarity with basic network troubleshooting tools and techniques.
Salary and Benefits:
- Competitive salary of up to £30,000 per annum, based on skill level and experience
- Opportunity for career growth and professional development
- Company-provided vehicle and travel expenses for client visits
- Pension scheme
- Flexible work arrangements
- Employee assistance programs
- Performance-based bonuses
- Employee recognition scheme
- Wellness program
- Access to a mental health first aider
- Professional development
- Work-life balance initiatives
- Collaborative and inclusive culture
- Opportunities for autonomy and growth
- Employee engagement initiatives
- Unlimited food and drink when in the office
- Company days out
- Company trips abroad
- 25 days holiday
Note: This job description is intended to give you an overview of the role and is not an exhaustive list of duties and responsibilities. As a growing company, additional responsibilities may be assigned based on business needs.
If you are a proactive and skilled Support Specialist looking to join a dynamic team in a fast-paced industry, we would love to hear from you. Please submit your application, including your CV to [email protected]
Job Type: Full-time
Salary: £24,000.00-£30,000.00 per year
Benefits:
- Company events
- Company pension
- Discounted or free food
- Free parking
- Work from home
Schedule:
- Monday to Friday
- No weekends
Supplemental pay types:
- Bonus scheme
- Performance bonus
Ability to commute/relocate:
- Crawley: reliably commute or plan to relocate before starting work (required)
Experience:
- Technical support: 1 year (preferred)
- Customer service: 1 year (preferred)
Work Location: In person
