Support Desk Administrator Wincanton
Job description
We are looking for a responsible Support Desk Administrator to our team. You will be part of a dynamic and fast paced team providing a central point of contact for our clients, engineers and sub-ors. Your main duties will be to keep our in house and client systems up to date. Liaising with all third parties to ensure that works are booked in and completed on time. Dealing with inbound calls and emails quickly and efficiency to ensure the highest quality of standards are kept. A successful candidate should be able to demonstrate strong attention to detail along with the ability to discover potential risks. Your Time at Work *Ensuring all client instructions are logged *Dealing with incoming calls and emails *Allocation of jobs to engineers and sub-ors *recording all communication and arrangements on our inhouse system along with client portals. *Chasing for updates and paper work *Communicating within the team of any changes to the clients needs *Deliver outstanding customer service by responding promptly, remaining courteous and professional at all times *escalate requests where a satisfactory resolution has not been provided or where a higher level of management input is required *recording of daily conference calls with engineers. Our Perfect Worker *proven ability to accurately follow procedures *comfortable and professional on calls and emails *Flexible and adaptable at any given moment, and able to work to time scales *Ability to work under pressure and with a can do attitude *Organised with effective team management and ability to multitask *Work well as part of a team *Previous administration experience of at least 1 year required. Key Information and Benefits *Free Parking *Excellent amenities close by inclusive of St.Ives Guided Bus Way. Adhoc 'Thankyou' free lunches & Fruit About Staffline Staffline is the biggest recruiter in the UK and Ireland, and we believe in putting people first. Every day, we help tens of thousands of people find work in logistics, food, transport, retail, and agriculture. We can do the same for you. We listen to the needs of our workers and always aim to offer flexible shift work and opportunities for overtime, as we know these are important to you. Each of our locations has dedicated 24-hour OnSite support, so you can always speak to a Staffline representative. Staffline is proud to be an equal opportunity employer. Please note that our job adverts are correct at the time of publication, but some details and job responsibilities are subject to change. This job advert may not be copied, imitated or used, in whole or in part, by third-party websites, without prior written consent from Staffline. Staffline
