support consultant Guildford, England
Job description
At ramsac, we have a profound purpose: to help our clients solve their IT problems. We firmly believe that IT should be straightforward, secure, and easy to understand. Join our extraordinary team as a Field Support Consultant, and become a vital part of our mission to provide exceptional IT solutions that truly make a difference.
In this captivating role, you will embark on a journey to empower our clients with seamless IT experiences. Your days will be filled with purpose as you:
Mission-Driven Support:
- Understand and embrace our purpose, working passionately to solve our clients' IT challenges and make their lives easier.
- Share our belief in simplifying IT processes, enhancing security measures, and ensuring clarity for our clients.
Engaging Client Experiences:
- Step into the realm of our clients across London and the South East, ready to provide onsite desk side support that exceeds expectations.
- Engage with IT users on planned visits, proactively interacting with them and offering guidance and assistance for their queries.
- Encounter a diverse array of clients, from small businesses to medium corporations and charitable organizations, all relying on your expertise.
Unleash your Superpowers:
- Take ownership of your case load, managing it with meticulous care and professionalism.
- Collaborate with colleagues and third parties, utilizing your resourcefulness to swiftly resolve client issues and provide optimal solutions.
- Embrace the unknown as you embark on a quest to research and find answers to complex problems, constantly expanding your technical prowess.
Collaborative Success:
- Work hand in hand with the wider ramsac team, recognizing that together, we can achieve remarkable outcomes for our clients.
- Engage with stakeholders, drawing upon collective knowledge and expertise to ensure comprehensive solutions are implemented.
Stay Ahead of the Curve:
- Continuously develop your technical skill set, keeping our solutions at the forefront of innovation.
- Embrace ad-hoc remote machine setups with confidence, showcasing your ability to adapt and tackle new challenges.
- Craft insightful site reports for our clients, providing them with valuable feedback and recommendations.
The Heroic Traits We Seek:
- Embody our core value of clear and concise communication, enabling clients to understand and navigate the world of IT without confusion.
- Demonstrate self-motivation, initiative, and a knack for thinking outside the box, bringing innovative solutions to the table.
- Master the art of planning your workload, meeting deadlines, and always placing the customer at the forefront of your actions.
- Thrive in the face of unexpected circumstances, remaining flexible and agile to provide the best possible support.
- Be a reliable and collaborative team member, fostering trust and camaraderie with your colleagues.
- Inspire confidence through your approach, establishing strong relationships with both colleagues and clients.
- Cultivate an unwavering passion for current technologies, pushing yourself and our company to new heights.
- Embrace a can-do attitude, demonstrating perseverance and a determination to get the job done.
- Maintain a professional demeanour in all situations, representing ramsac with integrity and excellence.
- Keep a level head under pressure, appreciating the bigger picture and ensuring calm resolution.
Value-Added Expertise:
- Your previous experience in client-facing roles will be highly valued, reflecting your ability to build meaningful connections.
- Thriving in independent work environments, you are accustomed to overcoming challenges with confidence.
- Your background in second-line IT helpdesk support showcases your technical expertise.
- Tech certifications in Microsoft technologies and networking fundamentals will elevate your profile but are not essential.
Join our Epic Quest: Become a vital member of our remarkable team, dedicated to delivering exceptional IT solutions that make a difference. Let your passion for simplifying IT and providing unparalleled support shine. Apply now and embark on a rewarding journey with ramsac, where your expertise and dedication will leave a lasting impact on our clients.
