Support and Delivery Officer London, England
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About the job
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Location
About the job
Job summary
We encourage applications from a diverse range of candidates
At DfE, we are proud of the commitment we make to diversity and inclusion and of the progress we have made. We have active & vibrant staff networks, special leave policies and workplace adjustments put in place for those who need them. We are continuing to build a diverse DfE, in an inclusive environment which nurtures and realises potential in all, at all levels.
Equality and Diversity - Department for Education
In Regions Group we aim to improve outcomes for children, families and learners by accelerating system improvement and reform through active intervention and by better aligning the Department’s operations and users’ needs at a local and regional level.
We will:
- Bring together improvement and intervention work in Children’s Social Care, SEND and Schools as well as area-based programs like Opportunity Areas and Education Investment Areas
- Maintain the stewardship of the school system and, working with the Future ESFA, provide a unified voice to academy trusts and to individual Local Authorities at a local level
- Set DfE up to deliver for and respond more effectively to local needs and to understand how local contexts impact on children and learners in a place, particularly vulnerable and disadvantaged children and young people.
Diversity and inclusion is our top priority and we embrace uniqueness. We strongly encourage applicants from diverse backgrounds and experiences. We are a welcoming and inclusive workplace where our people are able to bring their whole selves to work.
This role is based in the London Region led by Claire Burton, Regional Director. We look after the 32 Local Authorities in London. You will be part of a 5-person Directors Office team who work together to provide strategic support and advice to the Regional Director and Senior Leadership Team. We ensure processes and operational delivery are efficient, user-centred, and in line with DfE guidance.
This is fast-paced work where you will be expected to manage multiple tasks and adapt to changing priorities.
Your role will be critical in assisting in the delivery of the day-to-day management of the Directors office functions and immediate tasks whilst also playing an important role in shaping and delivering strategic and operational processes.
Job description
You’ll spend much of your time providing strategic support and advice to the Regional Director and Senior Leadership Team, ensuring processes and operational delivery are efficient, user-centred, and in line with DfE guidance.
Your role will be critical in assisting in the delivery of the day-to-day management of the Directors office functions and immediate tasks whilst also playing an important role in shaping and delivering strategic and operational processes.
This is fast-paced work where you will be expected to manage multiple tasks and adapt to changing priorities.
Depending on delivery priorities, you could also spend some of your time:
Working across your region and/or with other regions:
- Supporting the effective delivery of work that cuts across regions and / or has national significance, e.g. contributing to a national portfolio work stream or Schools White Paper implementation.
This is a vital role where you will undertake a diverse range of tasks to contribute to the successful running of the Directors Office and the delivery of the London Region and wider department objectives.
- Lead on administration processes, including scheduling meetings, managing diary appointments, preparing agendas, taking minutes, ensuring actions are assigned and completed, provide cover for the London Regions diary and highlighting and escalating emerging issues.
- Provide support for the management and response to the day-to-day queries which come into the diary and take responsibility for providing clear commissions and collating responses to requests for information or action from all appropriate stakeholders.
- Provide support for the coordination of financial, recruitment and governance processes.
- Ability to process often complex information quickly and accurately, monitor progress against timelines and communicate findings.
- Take on adhoc tasks as they arise.
Person specification
Essential criteria:
- Ability to work in a fast-paced and frequently changing environment, including getting up to speed quickly and being flexible when needed.
- Strong written and verbal communication skills and able to share ideas and information in an accessible way to colleagues at all levels and accurately identify issues which need escalation or collaboration.
- Excellent team working skills, being flexible and adaptable to support the wider team goals, as a collaborative team member, you will be enthusiastic about providing support and challenge to colleagues.
- Experience of forming and maintaining effective relationships with internal and external partners.
- Excellent ability to multitask and monitor own work to tight timescales, and ability to assess your own workload to ensure priorities are met.
Benefits
Applicants currently holding a permanent post in the Civil Service should note that, if successful, their salary on appointment would be determined by the Department’s transfer / promotion policies.
As a member of the DfE, you will be entitled to join the highly competitive Civil Service Pension Scheme, which many experts agree is one of the most generous in the UK.
You will have 25 days leave, increasing by 1 day every year to a maximum of 30 days after five years’ service. In addition, all staff receive the King's Birthday privilege holiday and 8 days’ bank and public holidays.
We offer flexible working arrangements, such as job sharing, term-time working, flexi-time and compressed hours.
Most DfE employees will be working a hybrid pattern, spending at least 60% of their time in an office or work setting. Changes to these working arrangements are available in exceptional circumstances, but must be agreed with the line manager and in line with the requirements of the role.
Travel to your primary office location will not be paid for by DfE, but costs for travel to an office which is not your main location will be covered.
As an organisation, which exists to support education and lifelong learning, we offer our staff excellent professional development opportunities.
Things you need to know
Selection process details
Application
To apply for this role, please provide a CV and a personal statement. Your personal statement (maximum 750 words) should demonstrate how your Experience meets the essential criteria of the role, listed in the Person Specification section.
At the application stage, we will assess Experience. Candidates will be sifted through their CV and a personal statement.
Interview Stage
The interview will involve Experience and Strength-based questions.
Sift and interview dates to be confirmed.
Other Information
We reserve the right to raise the minimum pass mark in the event of a high volume or strong field of candidates.
Please be aware that this role can only be worked in the UK from the location options provided and not from overseas.
The government is committed to supporting apprenticeships, enabling people to learn and progress in a role whilst earning. We want to monitor the number of people who have completed apprenticeships who are now applying to progress further in their career and are asking this question to all candidates, on all vacancies. You will be asked a question as part of the application process about any previous apprenticeships you have completed. Your response to this question will not affect your application and it is not a requirement of the role to have completed a previous apprenticeship.
For this role the department would not consider sponsoring a Certificate of Sponsorship/visa. Please note we are unable to offer advice on any Visa and Immigration cases.
If successful and transferring from another Government Department a criminal record check maybe carried out.
In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service on your behalf. However, we recognise in exceptional circumstance some candidates will want to send their completed forms direct. If you will be doing this, please advise Department of Education of your intention by emailing [email protected] stating the job reference number in the subject heading.
Department for Education do not cover the cost of travel to your interview/assessment unless otherwise stated.
A reserve list may be held for a period of 6 months from which further appointments can be made.
Candidates will be posted in merit order based upon location preference. Where more than one location is advertised you will be asked to state your preferred location.
New entrants are expected to join on the minimum of the pay band.
Applicants who are successful at interview will be, as part of pre-employment screening subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment.
Terms and conditions of candidates transferring from ALBs and NDPBs
Bodies that are not accredited by the Civil Service Commission and are not able to advertise at Across Government on Civil Service jobs will be treated as external new starters and will come into DfE on modernised terms and conditions with a salary at the band minimum.
Bodies that are accredited by the Civil Service Commission but do not have civil service status will be offered modernised terms and will not have continuous service recognised for leave or sickness benefits. Salaries should be offered at band minimum, but there is some flexibility where this would cause a detriment to the individual.
Bodies that are accredited by the Civil Service Commission and do have Civil Service status will be treated as OGD transfers. Staff appointed on lateral transfer will move on to pre-modernised DfE terms (unless they were on modernised terms in their previous organisation). Staff appointed on promotion will move on to modernised DfE terms. Staff will transfer over on their existing salary (on lateral transfer) and any pay above the DfE pay band maximum will be paid as a mark time allowance. Staff moving on promotion will have their salaries calculated using the principles set out in the attached OGD transfer supplementary information.
Reasonable adjustment
If a person with disabilities is put at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes. If you need a change to be made so that you can make your application, you should:
Contact Department of Education via [email protected] soon as possible before the closing date to discuss your needs.
Complete the “Assistance required” section in the “Additional requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional.
Any move to Department for Education (DfE) will mean you will no longer be able to carry on claiming childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax-Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk/
Feedback will only be provided if you attend an interview or assessment.
Security
Nationality requirements
This job is broadly open to the following groups:
- UK nationals
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the Republic of Ireland
- nationals from the EU, EEA or Switzerland with settled or pre-settled status or who apply for either status by the deadline of the European Union Settlement Scheme (EUSS) (opens in a new window)
- relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service
- relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service
- certain family members of the relevant EU, EEA, Swiss or Turkish nationals
Working for the Civil Service
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
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