Support Analyst | Remote Hertfordshire
Job description
Are you technically minded, enjoy problem solving, and people pleasing? The read on…
The Role
My client is looking for a Support Analyst who will be on hand to respond to customer queries and issues within agreed timescales, via a service desk portal. Developing and maintaining product guides and creating FAQ’s documents is also part of your role, allowing you to get a bit creative but also ensuring the content is user friendly and effective.
You would be assisting with system testing and bug fixes before any system update releases, so that’s where the ‘technical’ comes into it.
The Company
Are award winning providers of a talent and performance management software system. They describe themselves as small but mighty, and their ultimate goal is to build a better workplace for people. You would be joining the customer success team, but due to their size you would get to meet and work with everyone in the business “family”, meeting together face to face once a month to talk business and catch up over coffee.
From You
Ideally, you will have worked in a similar support role previously, be process driven, hardworking, and willing to dive in and help where you can. If you have experience using Jira this would be a distinct advantage, but not essential, as being the right fit for the team is as important.
The Details
Location: Home based (with occasional office visits in the Bucks/Herts area)
Salary: £22-£24.5k DOE
Hours: Mon-Friday
Benefits: 25days hol+BH, Mon-Fri working at home, company pension & much more!
Think this could be for you? Apply today…
