Support Analyst London, England
Phrasee
Full Time
London, England
33394 - 40327 GBP ANNUAL Today
Job description
We’re Phrasee. Our AI content platform generates and optimizes content that gets more clicks, conversions, and revenue for innovative marketing teams. Phrasee helps with everything from choosing the right words and emojis to analyzing the results of the language you use – all within an enterprise-grade platform built for scaling the best content.
We work with visionary companies such as Sephora, Walgreens, Meta and Williams Sonoma to enhance and personalize their customer experiences across the full customer journey and spectrum of digital brand channels. Phrasee is rewriting the digital marketing playbook one optimized word at a time!
At Phrasee you get to work with a super smart and caring team, who make BIG ideas a reality while having a lot of fun. Our growth plans are fast and global, and we want YOU to be a part of our story.
As a Support Analyst working in the Customer Solution team, you will be responsible for helping Phrasee’s customers get the best user experience and results from our products. This will include helping customers understand complex use cases and workflows that leverage Phrasee’s dynamic technologies as well as assisting with queries in their day-to-day tasks. This role covers a multitude of technologies and will provide a rich marketing technology platform learning experience.
As a Support Analyst you will have the opportunity to:
- Get experience in many of the current marketing technology stacks.
- Develop knowledge of ground-breaking AI tech used in the marketing industry.
- Learn to deliver technical solutions at a high-level
- Work with a constantly evolving product.
What you will do:
- Manage first and second line support for the Phrasee platform
- Triage customer support requests and resolve them yourself or find the right internal team to get them resolved
- Work with Customer Success to ensure our customers are getting the best possible experience from the Phrasee product
- Work with the Solutions Consultants to manage 3rd line support requests
You are:
- Ideally, familiar with one of the following platforms (or similar) on a technical level; Salesforce Marketing Cloud, Acoustic Marketing Cloud, Cheetah Digital, Airship, Braze.
- Able to demo technical aspects of our product such as integrations.
- Someone who loves understanding how things work.
- Process driven and love keeping things to schedule.
Some of our UK Benefits
- - 25 days’ vacation + 8 public holidays + additional day for every year of tenure up to 30 days.
- - 2pm Friday finish in August.
- ❤️ - Dedicated Wellness month
- ️ - Employee engagement platform – Reward Gateway which includes discounts, cashback, shopping, wellbeing
- Cycle to work
- Anniversary – 3/5/10 years recognition
- Access to Learning Management System – Talent LMS
- Monthly Recognition – Pay it Phorward
- Desana – access to co-working spaces, globally or offices in London
Phrasee
http://www.phrasee.co
London, United Kingdom
Parry Malm
Unknown / Non-Applicable
51 to 200 Employees
Company - Private
Software Development
2015
