Support Advisor - Tier 2 East Midlands
Job description
Summary
Salary: Starting from £23,728.02 per year
Grade: PO
Reporting Line: Team Manager – Network Resolution
Contract Type: 6 month Fixed Term Contract
Location: Chesterfield/Hybrid
What to expect
Here at the Post Office we’re steeped in tradition, but we’re going places. We’ve been the anchor of UK communities for centuries and that isn’t going to change any time soon. We are Everybody’s Business.
Due to imminent changes in our Lottery service we are looking to add additional Support Advisors to our Tier 2 Resolution team ideally starting early October for 6 months. These vacancies would be a great opportunity for individuals seeking a short-term role whether school leavers, individuals between roles or anyone interested in a fantastic working environment who has a passion for customer service.
As a Support Advisor within our Tier 2 Resolution team, you will play a vital role in the service we provide our Postmasters. You will be responsible for investigating balancing queries and transaction correction disputes linked to the Lottery raised by our branches. You will be managing multiple cases at any one time, focusing on fast and effective first-time resolutions to the question in hand.
You will become an expert in Post Office branch operations and know how to help Postmasters and branches resolve their issues. You will also complete administrative activities to ensure that issues captured in first line support are effectively managed and resolved for Postmasters and branches.
Although initially for 6 months these roles could off you a great introduction to a long term career in Customer Service within the Post Office as full training will be provided.
What we can do for you
Our people are the driving force behind our business, we are proud of the energy, commitment and customer focus we have in common. In addition to the competitive salary we offer, in return for your hard work, you will also receive:
- 25 days annual leave
- Generous pension contribution
- Access to Benenden Healthcare
- Life assurance
- Income protection after 12 months service
- Full support from our employee assistance programme and access to our employee benefits platform
- Ever-evolving learning and development opportunities
At Post Office our commitment to embracing diversity extends beyond just words, we actively foster an inclusive workplace culture that values the unique perspectives and contributions from all colleagues. We believe that Equity, Diversity, and Inclusion is not only important but essential to our success and growth; our priority is building a business that represents the communities we serve across the nation. We are an equal opportunity employer, and we embrace our employees’ differences; Post Office wants people from all walks of life working here and we welcome your application. That’s how we build Everybody’s Business.
What you’ll need to succeed
- Someone with a passion for Customer Service with a great telephone manner
- IT literacy, ideally with Microsoft packages
- A strong administration background
- An interest in work of an investigative nature and an analytical mind would be of benefit
About us
Post Office is a community staple. We’re trusted. We’re relatable. We’re reliable. We’re steeped in tradition. But we’re on a journey of transformation. We’re focused on the future and working at pace to compete in a digital world to provide the same, personalised experience we’ve always been proud of – and we need fresh talent to help make it possible.
We’re looking for people to come to Post office to re-imagine. Authentic people who rise to big challenges and make big changes. We all have a genuine duty of care for the people we serve – a purpose that guides us forward, no matter what. We’re looking for people who share in that purpose and show that now, and moving forwards, Post Office truly is Everybody’s Business.
