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Job description

Job Title: Supply Chain & Operations Director
Department: Operations
Based at: Brighton head office (5 mins walk from Brighton station) This is an office-based role with some hybrid working possible
Reports to: Group Managing Director
Salary: Depending on experience
Duration: Permanent
Hours: 40 per week worked 9 to 5 with 30 minutes for lunch

About us:

The Gel Bottle is one of the fastest-growing brands in the premium nail beauty industry. Our industry leading innovative products have been seen on the world’s most influential celebrities from the Kardashian sisters to Katy Perry and J-Lo. Our business is on a huge growth trajectory, and we are expanding our team and are on the lookout for ambitious, energetic, and passionate individuals who are mani-obsessed to join our fast paced and vibrant company.

With that in mind, now is a pivotal moment for the brand as we look to supercharge our growth and become laser focused in achieving our ambitious goal of reaching £250million in revenue.

Due to an internal restructure, we are now looking for a highly experienced Supply Chain & Operations Director to join our business. This role, whilst challenging will be incredibly rewarding for the right candidate. You will be joining the business as we embark on our largest warehouse transformation project to date whilst we also rapidly increase our global distribution across multiple channels to align with our growth plans.

Alongside leading the development and implementation of the supply chain & operational strategy which will profitably support and future proof the exceptional growth plans, you will also lead a team that delivers on the day-to-day business operations across procurement, demand planning, warehouse order fulfilment and stock management.

• About the Role:

Refresh and update the current functions pertaining to our global supply chain (freight forwarders, carriers, plus any additional domestic partners) and implement improved processes and where necessary systems and partners to address our evolving business requirements

• Oversee routine operational reviews that cascade through the organization to all levels enabling rapid escalation of issues for resolution and improved performance.
• Promote and develop tight integration between NPD, Marketing, Commercial Planning and Logistics to optimise performance in achieving OTIF metrics for all new launches
• Oversee the Head of Warehouse Operations to ensure capacity and capability plans for staffing levels are timely, cost & operationally effective and support customer experience requirements.
• Working closely with Head of Warehouse Operations continually monitor warehouse productivity and ensure it is designed and staffed properly in line with future requirements for volume, handling, storage, shipping and value-added service.
• In collaboration with our Systems Director, guide the operations system strategy and development for supply chain operations, including onboarding of a new WMS; ERP system integration and creation of a robust stock forecasting and order fulfilment tool.
• Close collaboration between Head of Commercial Planning to ensure that the demand plan is accurate against trading performance.
• Achieve all agreed KPI’s and metrics in relation to customer service & experience (OTIF, Order accuracy, refunds & QC), business processes (order fill rate, forecast accuracy, stock management) and finance (OTB, Freight, opex)

Knowledge and Skills:

• Demonstrate resilience and determination. You will understand and be comfortable with constant change!
• Great attention to detail – you will be responsible for the output of you and your team’s work and it should be thoroughly checked and considered before actioning
• Highly organized & flexible, able to lead the team to achieve tight deadlines, allocating work and keeping on top of multiple projects and being prepared to flex at short notice to meet the needs of the business all with a calm and positive attitude
• Excellent presentation skills with attention to detail for creating sound commercial arguments
• A strong communicator. At ease managing upwards and across a team at varying levels of experience, with integrity, energy, and enthusiasm; able to motivate, inspire and lead resources in a collaborative way
• A natural problem solver, focused, self-motivated and forward thinking. You will be analytical and logical in your thought process
• Calm within a busy environment. You will be able to prioritise and adapt, multi-task effectively, juggle numerous projects and switch planning where required due to the reactive nature of the business
• Dynamic, proactive, assertive, and autonomous with an enthusiastic, positive outlook, e.g., willingness to accept new responsibilities in a growing market
• Proven ability to build relationships and collaborate with others to achieve goals

Key Competencies:

Whilst not essential, the successful candidate will preferably have experience of working within the beauty or wellness industry and come from an FMCG background. What is essential, is that you have demonstrable experience of working with an owned warehouse as well as 3PL. And, it goes without saying that you will have strong working knowledge of supply chain management principles, WMS, operational productivity, demand planning and international freight forwarding.

About you:

We are a fast paced, constantly evolving business and we know from past experience that it takes a certain kind of person to succeed at TGB. We want you to succeed, be here for the long haul and want you to feel as positively about us as a business as we do you. You will be confident, articulate, and able to influence at all levels with exceptional leadership, communication and interpersonal skills. As a senior level supply chain and operations executive you will come with a track record of warehouse and operational service level and efficiency improvement and be able to demonstrate leadership and management of complex projects within timeline and to budget.

Our Benefits:

• Health Care Cash Plan
• Discount on Peacci products
• Provision of laptop (and phone where relevant)
• 20 days holiday plus Bank Holidays
• Additional 5 days gifted holiday to use throughout the year (pro-rated)
• Up to 5 days paid sick leave (after passing probation pro-rated for part time)
• Birthday bonus (after one years’ service)
• Life insurance
• Company events
• Casual dress code
• Discounted parking in central Brighton
• Stocked kitchen including tea, good coffee, and snacks

Our Interview Process:

Your first interview will take place either in person at our offices or via zoom and, if successful, you will be invited to a second interview and invited to complete a task to showcase your skills. Please let us know if you need any adjustments made for your interview and we will be more than happy to make them for you.

Job Types: Full-time, Permanent

Benefits:

• Additional leave
• Casual dress
• Company events
• Company pension
• Employee discount
• Life insurance
• Sick pay

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Brighton: reliably commute or plan to relocate before starting work (required)

Application question(s):

• please provide your current notice period and salary.

Experience:

• Supply chain: 1 year (preferred)

Work authorisation:

• United Kingdom (required)

Work Location: Hybrid remote in Brighton