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Job description

What's on offer

• Competitive salary (we have nothing to hide, the job postings just do not show this information easily)
• High-end and up-to-date tools to do the job well
• On-site premium showroom (also the staff gym!)
• Monday to Friday flexible shift patterns
• Free parking
• Free premium Italian coffee
• Pension and Life Assurance Scheme
• Private Medical Insurance
• Corporate Wellness Programme and Wellness benefits
• Retailer discounts portal and partner benefits
• Employee Assistance Programme
• Product Employee Purchase Scheme
• Comprehensive Induction Programme
• Promoting from within is our first priority
• Amazing people!

Who we are

Everyday Technogym inspires 35 million people to work out utilizing our innovative physical activity solutions. By promoting the wellness lifestyle of exercise, a balanced diet and a positive mental approach, Technogym has rapidly grown into a success story of over 2,300 employees in 14 Branches, reaching 100 countries. More than 80,000 wellness centers and 300,000 private homes in the world are equipped with Technogym. Technogym has been the Official Supplier of 8 Olympic Games since 2000.

At Technogym, we reshape the present and future of physical activity every day. To pursue our mission and continue our success, we are looking for team players who are eager to invest their energy into building dreams. If you naturally fit in with our culture by practicing sport and living a healthy lifestyle and are forward-thinking, always proactive and satisfied only achieving the highest standard, move with us for a better world!

The Role in a Nutshell

We present an incredible opportunity to join Carla and the team in our new role of Supplier and Spare Parts Project Leader, implemented to support us in our continuous drive of improving operational excellence and customer satisfaction. The role is permanent and full time, based principally out of our UK headquarters in Bracknell, Berkshire with travel to our Service Centres across the UK.

In this role you will be lead the Supplier management and spare parts management of our UK Service Centres, guaranteeing timely and cost effective execution of our 3rd party supplier performance. Effective spare parts management forms one crucial element of our service delivery and this is accompanied by the overall KPI management, relationship management and communication with the Service Centres to deliver a “WOW!” customer experience.

To be successful in this role and beyond, you will bring exceptional communication, high attention to detail, high process orientation, data-driven decision making, credible and influential relationship management, a drive for delivering an exceptional customer experience and being a natural curious problem-solver. A passion for fitness, wellness and sport would complete your profile.

If you would like to work for a business leading the way in Wellness, with an immersive ethos and vision, incredibly passionate people, and products and solutions you can truly buy in to, then please read on and tell us how you will make a great addition to our team.

What you will do

• Monitor the progress of monthly KPIs and performance to ensure adherence or an agreed action plan, ensuring regular onsite visits
• Ensure that Suppliers are effectively managing their spare parts stock and assure the adequate availability of stock within the UK (warehouse holding, Service kits and van stocks) as a key driver for field performance
• Optimize and govern the Supplier spare parts stock, maximising the available tools, systems and data (Stock Rotation Index, Stock Value, Non Moving Value, Parts Return and Parts Scrapping)
• Be a key user of the demand planning tools used for effective spare parts stock replenishment
• Manage yearly stocktakes for spare parts, including weekend management to minimise customer disruption
• Organise, prepare and actively participate in all business reviews with the Suppliers
• Work with internal team to ensure adherence to all Supplier training requirements
• Work with internal team ensure all Supplier audits and legal requirements are up to date and reported on.
• Clearly communicate all aspects of the Aftersales business plan and manage continuous improvement measures with the Suppliers
• Own the communication of all active changes that affect the Suppliers (e.g. changes in key personnel, processes, changes in customer base and new products)
• Play an active role in aligning key customer opportunities with the Suppliers
• Identify needs for further potential suppliers and integrate them into partnership
• Coordinate Supplier-specific support to projects
• Monitor and action Supplier contracts and bonus payments, monitoring arrangements and activities to ensure contractual compliance
• Customer Satisfaction – share feedback and drive suppliers to collect feedback from customers in order to implement continuous improvement plans
• Understand any customer complaints/issues relating to Suppliers and lead their resolution, involving all necessary department in the company
• Participate in customer meetings where such opportunities relate to Supplier performance

What you will have
2+ years of experience in a similar role
Spare parts stock management skills
Supplier relationship management
KPI/SLA and contract management
Strong time management
Exceptional communication skills - including presentation/meeting management
Knowledge of ERP/CRM systems - SAP / Salesforce / ServiceMax would be a plus
Analytical with high attention to detail
Root cause analysis/troubleshooting expertise
Customer and end-user orientation
Curious problem solving - Sense of initiative, accountability and proactivity
Execution: make things happen
A passion for fitness, wellness and sport
Technogym is an Equal Opportunity Employer

We are an equal opportunity employer and value diversity at our company. We welcome applications from all members of society irrespective of age, sex, sexual orientation, race, religion or belief.

Discover your potential with a career at Technogym, where work means loving what you do, taking on challenges, learning from others, sharing a vision and making it come true