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What you'll be doing:

• Make proactive calls to customers to ensure that potential issues are identified at an early stage and resolved where possible

• Follow up with customers through dunning letters, statement of accounts, email reminders and phone calls

• Reconciliation of customer accounts and unallocated cash balances to ensure ledgers are accurate

• Escalate debt to management for legal consideration in line with Credit Policy

• Send reports on debtors to various stakeholders

• Hold conference calls with internal stakeholders & clients to discuss any issues relating to collections

• Ensure all customer communications are accurately recorded in accounting software

• Reviewing and addressing payment behaviour issues with the business and the client to ensure payment to agreed terms

• Reviewing supplier portals to check status of invoices and scheduled payments

• Managing interdepartmental relationships with the understanding of how this impacts your day-to-day and collaborating to make efficiencies where possible

• Ensure that tasks are carried out in line with Credit policy and Delegation of Authority policy

What we are looking for:

• Strong B2B collections experience

• Results orientated and ambitious with a confident and proactive approach

• Ability to organise own workload and keep accurate records

• Able to communicate effectively both written and orally

• Numerate with good analytical skills and strong attention to detail

• Fast learner with a tenacious can-do type of personality

• Ability to work under pressure and to deadlines

• Computer literate with good EXCEL skills, preferably to Intermediate Level, SAP experience is desirable

• Hybrid role so working from home with the ability to travel to Leeds on an Adhoc basis

• #LI-Remote

About Capita/Group Finance

What’s in it for you?

• Competitive Salary up to £30,000 (dependent on experience)

• 25 days’ holiday (rising to 27) with the opportunity to buy extra leave

• The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice

• Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more

• Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology

• Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform.

You’ll get the chance to follow your chosen career path anywhere in Capita. You’ll be joining a network of 55,000 experienced, innovative, and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do just that. Our purpose is to create a better outcome for you.

What we hope you’ll do next:

Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.

To view our Covid-19 and process adjustments information, please visit the Capita Careers site.

Equal Opportunities

We’re an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an inclusive environment for all employees. During the application process, you’ll be asked to share your personal characteristics and data with us. This helps us understand our audience so we can make sure we are doing everything we can to attract a diverse range of people and ensure our recruitment processes are fair and inclusive.