Supervisor - House Of Fraser

Supervisor - House Of Fraser Lincoln, England

House of Fraser
Full Time Lincoln, England 21253 - 22710 GBP ANNUAL Today
Job description

Company Description


About House of Fraser:

House of Fraser is a department store group with locations across the UK and Ireland and is one of the best known names on the high street. With a heritage than spans over 170 years and a portfolio of over 500 global brands, we are now entering into an exciting new future of our brand and are looking for dynamic candidates to join our team.


Job Description


Job purpose:

To lead and supervise a cross functional team who are flexible and adaptable to work across multiple departments, delivering high levels of customer service, stock management and cash handling; ensuring total focus on driving excellent customer service, both on the shop floor and back of house through pace and adaptability.


Key accountabilities and decision ownership:

  • Proactively lead the Stockroom & Shopfloor team to take an active role in supporting the store both on the shop floor and within our stock processing areas to deliver high levels of customer service, merchandising and replenishment when necessary.
  • Workforce planning - use judgement to focus resource appropriately, being flexible in approach and supporting the sales floor.
  • Drive pace, flexibility and accuracy within the team to process deliveries and minimise stock loss/damage efficiently whilst complying with all procedures relating to the movement of stock and handling of stock both external and internal to the store, including ticketing and tagging.
  • Supports and implements best practice and principals, ensuring store teams operate back of house routines and tasks to guidelines.
  • Ensure team provide an accurate and comprehensive cash handling service to include issue of till floats and reconciliation of cash and vouchers.
  • Ensure 100% compliance with relevant departmental policies including Health & Safety and meeting legislative requirements.
  • Regular communication with Store Manager and Service Managers on stock levels.
  • Work effectively with 3rd party contractors to ensure the environment is safe, clean and secure.
  • Be a key holder for the store and open / close the store when needed.

Key performance indicators:

  • Procedural compliance
  • Adherence to deadlines
  • Accuracy of all data
  • Compliant with data protection legislation
  • Behavioural objectives

Qualifications


Must have:

  • Relevant supervisory experience in a customer facing and stockhandling environment with a consistent career path which reflects the role
  • Proven track record of working at pace to deliver results against target and deadlines
  • The ability to influence and challenge
  • An understanding of Health & Safety legislation
  • Proven track record achieving targets delivering results against deadlines
  • Demonstrates attention to detail when dealing with large quantities of information to ensure accuracy
  • Excellent Customer Service skills
  • Computer literate

Additional Information


The Rewards:

  • Weekly/Monthly & Quarterly Commercial Bonuses
  • Stocktake Bonuses
  • Commission led bonuses across a wide range of products
  • Monthly Group Rewards and Recognition
  • Long Service awards
  • Join the Fearless1000 Incentive Scheme watch THIS video to find out more
  • We offer a wide range of Development Courses with National Qualifications
  • 28 Days Holiday
  • Discounted Gym membership
  • Group Wide 20% Discount across all Frasers Group brands

Supervisor - House Of Fraser
House of Fraser

www.houseoffraser.co.uk
London, United Kingdom
Alex Williamson
$2 to $5 billion (USD)
5001 to 10000 Employees
Company - Private
Department, Clothing & Shoe Stores
1849
Related Jobs

All Related Listed jobs

Manufacturing Engineer
Caterpillar Shrewsbury, England 29349 - 41952 GBP ANNUAL Today

Develop project proposals by creating cost estimates, technical specifications, identifying and qualifying suppliers, soliciting bids from qualified suppliers,

Better Start Bradford - Early Years Facilitator
Bradford Metropolitan District Council Bradford, Yorkshire and the Humber, England 28000 GBP ANNUAL Today

We deliver over 20 projects for expectant families and families with children aged 0-3, including support before, during and after birth, reading, play, healthy

Summer Internship, Business Operations | Music (UK)
Spotify London, England Today

A current undergraduate or graduate student pursuing your degree and planning to graduate in 2024. Provide guides and FAQs for Spotifiers using our newly

Part Time Waiting Staff
Miller & Carter Coventry, England 15921 - 20873 GBP ANNUAL Today

As Part Time Waiting Staff at Miller & Carter - Coventry, you will give a warm welcome and excellent service to everyone who visits, serving food and drink to

Carer Support Worker
Prot Care Ltd Wakefield, England 10.1 - 15.15 GBP HOURLY Today

We are currently expanding our service and are looking for individuals who can provide support to clients in their own homes. Experience with the provision of: