Job description

About us:

Hamleys has a long heritage of theatre and magic, our brand is synonymous with fun and making lifelong memories for everyone. Founded in 1760, by William Hamley, we are a true British icon and the world's oldest toy store. Hamleys is growing and we're on the look out for a new Supervisor in our demonstration team to join the world's finest toy store today!

Job Purpose:

• Assist management by actively motivating colleagues, driving sales and demonstrating fun new toys with the team!

What you will be required to do as a Supervisor for the demonstration team:

• Engage customers to deliver an exciting and magical customer experience.
• Motivate and engage the team to exceed sales targets
• Enthusiastically demonstrate products to customers to engage with the toys in store.
• Gain excellent in-depth product knowledge and share this with the team.
• Increase sales performance of staff by coaching and providing feedback.
• Delivering energetic briefs to engage and motivate the team.
• Effective prioritisation and delegation of tasks.
• Covering for the manager in their absence.
• Thinking outside the box to find any way to help improve sales/performance/the department.
• Ensuring team members are following Hamleys policies and procedures.
• Effective use of reports and KPI analysis to aid decision making.

** Please note that this job description is exhaustive and you may be requested to carry out any other task or activity as necessary to the smooth effective operation of the business.

Person profile:

• Experience of working in a retail environment with a strong customer focus.
• Able to thoroughly learn about our product range and demonstrate them.
• Leads by example at all times, regularly setting high standards for their team to meet.
• Shows pride in their role and their store by setting and maintaining Hamleys standards.
• Brings a high level of energy and enthusiasm to their role, their team and their store.
• Highly organised and can demonstrate great administrative skills, keeping daily/weekly reports and documents up to date.
• Sales focussed and consistently hits targets.
• Presents a professional image and positive attitude.

Benefits:

• Employee discount.
• Additional day off for birthday.
• Commission.
• Life Assurance.
• Pension scheme.
• Retail Trust Employee Assistance.

Job Type: Full-time, Permanent

Supplemental pay types: Commission pay

Work Location: In person, Westfield (White City)

Schedule: Monday to Friday. Weekend availability

*All candidates must have the right to work in the UK as sponsorship is not an option.

Job Types: Full-time, Permanent

Benefits:

• Company pension
• Life insurance
• Store discount

Experience:

• retail: 1 year (preferred)

Work Location: In person