Supervisor - Flagship Store Covent Garden London, England
Job description
To find out more about Life at Vashi visit our careers page.
At Vashi, we don’t just sell fine jewellery. By making it easy for everyone to create a bespoke piece, we’re on a mission to transform the industry.
As a Supervisor at our Flagship Store in Covent Garden, you will be responsible for the day-to-day organisation and leadership on the shop floor, to deliver an exceptional customer experience and to achieve the store's commercial goals . You’ll help customers tell their own stories through the jewellery they create, using your expertise and product knowledge to drive sales and establish strong relationships to ensure the long-term success of the business.
Here's some of what you'll do in a typical week:
- Assist with the delivery of an exceptional customer experience in your store
- Achievement of all commercial KPIs including sales, average order value, conversion, data collection, sales from repeat customers, etc
- Assist in coaching teams to help them achieve personal sales targets and KPIs.
- Work with the store management team to deliver the clienteling strategy for your store and team
- Consistent delivery of the Vashi customer journey in-store and throughout the consultation and purchase process.
- Coach and develop your teams to deliver a commercially focused customer experience, centered on customer needs, but also link, cross, and up-selling.
- Hit company service KPIs including mystery shopping, customer satisfaction scores, and store reviews.
- Lead the store shop floor team throughout the day, ensuring appropriate shop floor coverage to deliver a customer experience
- Feedback to store management on service observations and coaching needs
- Deliver on-the-spot coaching to shop floor team members on service delivery and commercial actions
Who you are:
- You’ll have an entrepreneurial approach, flexible and adaptable to the needs of our fast-growing business
- Commercially minded and customer focused, you are detail oriented and understand the drivers of a business
- You’ll have a proven track record of achieving sales targets within a luxury retail or customer experience focussed environment
- A good understanding of what luxury customer service is and how to deliver it
- Experience of clienteling
- Good organisational skills, with the ability to work under pressure, to tight deadlines whilst maintaining high standards
At Vashi, we don’t just sell fine jewellery. By making it easy for everyone to create a bespoke piece, we’re on a mission to transform the industry. With a workshop in every store, we invite our customers to get closer to the making process than ever before. Our bespoke USP puts customers at the heart of their own product and with access to a rarely seen process, our designers and craftspeople work together with each customer to guide and inspire every Vashi piece. Customers can pull up a chair to customise their design, personalise with an engraving, choose a treasured stone, or design completely from scratch. We’re a fine jewellery brand built on a simple human truth: something you made means more than something you bought.
