Supervisor (32 Hours) London, England
Job description
We are looking for a positive and ambitious Supervisor to join Team OB in our London Victoria Store. This is an exciting time to join us in Victoria as the store is currently having a refresh and will double in size when it reopens. If you are looking for a new challenging and keen to gain experience in a busy store and growing company, this could be the role for you.
As an OB Supervisor, you will work as part of the store management team to help drive sales through exceptional customer service and outstanding operational standards. Confident and engaging, you will manage the store in the absence of the Store Manager and Assistant Store Manager and bring a sense of fun and a real enthusiasm for OB that will rub off on the team and our customers.
This will be a flexible contract, meaning you will have a fixed number of hours you will work per week across a variety of days and shifts. Your rota will be communicated to you in advance by your line manager. We are open to having conversations about working flexibly.
A bit about us …
Oliver Bonas is an independent British lifestyle store. We are proud to call ourselves Team OB and believe Oliver Bonas is a truly special place to work. Our company values are Work Hard, Play Hard & Be Kind, and these values sit at the heart of every role here at OB. We are passionate and provide everyone with a fun place to work. Working at OB is more than just a job; it’s somewhere to build a career you are passionate about.
More about the role …
OB Supervisors will:
- Contribute to the store's sales growth through commercial analysis, including footfall, conversions, and other key performance indicators.
- Ensure the team has an awareness of the store's sales target and current performance, as well as their impact on KPIs.
- Act as a role model, by delivering exceptional customer experiences and help the team to achieve similar high standards.
- Hold daily briefing sessions to share information about store targets and focuses, in the Store Manager's absence or at their request.
- Support the team in the manager's absence.
- Follow company guidelines for all cash handling including till transactions and cashing up.
- Review and action replenishment needs regularly to ensure top sellers and new products are readily available and the store is fully merchandised to company standards at all times.
- Follow all company health and safety and security guidelines.
Bonas Benefits:
- Up to 50% discount on our fantastic products.
- 30 days holiday – increasing each year after two years’ service (up to 35 days).
- Westfield Health Be Well Cash Plan.
- Auto-enrolment into our pension plan.
- Access to Looop – our eLearning platform
- Access to the Retail Trust and Care First employee assistance programmes – offering financial, emotional and vocational support to everyone at OB.
- Annual discretionary profit related pay scheme.
- An opportunity to work at the highest placed retailer in Glassdoor’s Best Places to Work in the UK list 2022.
What we look for:
- Experience in retail at supervisor or key holder level.
- Positivity, vibrancy and ready to take on anything.
- Someone who’s kind, helpful and considerate towards customers and team members alike.
- Exceptional organisation skills and a natural multi-tasking ability.
- Commercial awareness.
- Ambition, resourcefulness and someone who’s looking for opportunities to learn more.
Equity, Diversity & Inclusion at OB
At Oliver Bonas, our promise is to do our bit to make living a joyful experience and give cause for optimism. This promise is central to our work in equity, diversity and inclusion (EDI). To bring joy to others, we must first ensure everyone at OB feels valued, included and most importantly, can be themselves at work.
It is important to us that our brand reflects wider society and the communities in which we operate. As a result, we welcome all eligible applicants for this role however we are particularly interested in speaking to eligible candidates from the Black, Asian & Mixed Heritage communities.
Oliver Bonas is a Disability Confident Committed employer under the Disability Confident employer scheme.
To read more about our ED&I commitments, head over to the EDI page on our website: https://www.oliverbonas.com/meet-the-team/diversity
