Summer Customer Experience Coordinator Ryde, England
Job description
We are seeking a friendly and customer service oriented person with drive and enthusiasm to continue to improve accommodation standards and increase customer satisfaction among our amazing hosting community.
Reporting to the Accommodation Manager, you will work together with the homestay team to ensure that our summer host families have a smooth and invaluable experience and that EF procedures are carried out in accordance with EF policies and accreditation criteria. Being there for our host families is something we love doing and gives us a chance to build and maintain relationships with the wonderful people hosting our summer students.
The right applicant will be able to manage their own schedule, will be able to work proactively with confidence in ensuring our high standards of homestay accommodation are met, and have a personable and likeable demeanour in order to help build strong relationships with host families. You'll also be a great problem-solver and are passionate about customer service.
Full training and onboarding will be provided as part of a structured induction schedule. The role is five days before summer turning into six days in line with our summer staff contracts.
About the role
- Understanding the needs of our host families and solving problems should they arise
- Meeting host families on arrival days to ensure they feel as prepared as possible
- Ensuring EF quality standards and compliance is met
- Ensuring safeguarding requirements are met
- Ensuring all paperwork is complete and resources are explained
- Working with our system to input host information and data
- Contributing to the growth of our Host Family Community
- Building a strong rapport with hosts
Role requirements
- Good knowledge of the EF product to be able to answer questions and explain in detail what is required of the host (covered in training)
- Outstanding communication and interpersonal skills
- Highly developed customer service focus and positive attitude
- Appreciation of international culture
- Strong sense of ownership
- Thrives in a target-driven environment
EF is committed to safeguarding and promoting the welfare of children and adults and expects all staff and volunteers to share this commitment. References will be followed up and will ask specifically whether there is any reason that the applicant should not be engaged in situations where they have responsibility for, or substantial access to, persons under 18. Upon interview all gaps in CVs must be explained satisfactorily and proof of identity and, where applicable, qualifications will be required. Appropriate suitability checks will be required prior to confirmation of appointment.
Job Type: Full-time
Salary: £456.00 per week
Benefits:
- Company events
- Company pension
- On-site parking
Schedule:
- Monday to Friday
- Weekend availability
Work Location: One location
Expected start date: 01/05/2023
