Student Support Officer Belfast, Northern Ireland
Queen's University Belfast
Full Time
Belfast, Northern Ireland
27396 - 32411 GBP ANNUAL Today
Job description
Job details
Job reference
23/110910
Date posted
08/05/2023
Application closing date
22/05/2023
Salary
£27,396 - £32,411 per annum.
Job category/type
Clerical
Attachments
Blank
Student Support Officer
Job description
The School of History, Anthropology, Philosophy and Politics (HAPP) at Queen’s University Belfast, is currently seeking to appoint an exceptional candidate to the post of Student Support Officer.
You will have a focus on student engagement, support and progression, playing a key role in co-ordinating and answering student queries, signposting students towards suitable in-house colleagues and University contacts, required to support their circumstances. The post-holder will proactively manage the Student Support, Exceptional Circumstances and Disability processes, while co-ordinating the scheduling and servicing of Student Support meetings across the academic year, alongside professional service colleagues, related academic staff and University support service colleagues.
The successful candidate must have, and your application should clearly demonstrate you have:
- Relevant academic/vocational qualifications (e.g., NVQ 3, A levels or equivalent)
- Minimum 4 years’ relevant work experience in a University environment to include:
- Providing support, guidance and signposting for students with complex needs;
- Staff supervision;
- Experience of servicing committees;
- Experience in a student facing role working with Undergraduate and Postgraduate students.
- Dealing with complex, confidential and sensitive email communications and queries from students.
- Experience of reviewing and using current institutional guidelines / policies / regulations and procedures to inform decision making.
- Proven ability in providing advice and guidance to students, in support of their wellbeing and academic progression.
Please note the above are not an exhaustive list. For further information about the role including the essential and desirable criteria, click on the 'Candidate Information' link below.
At Queen’s our people are at the heart of everything we do. As a staff member you will become part of a vibrant organisational culture, which will provide you with the opportunity to achieve your full potential and enhance your career through a continuous focus on learning and development.
We offer an excellent employment package that includes:
- Great terms & conditions
- Pension schemes
- Flexible working by enabling you to design your working week in collaboration with your manager through a blend of remote and office working
- Family-friendly initiatives
- Career development opportunities
- Support for health & mental wellbeing
- Generous holiday entitlement of 8.4 weeks a year (made up of 23 days annual leave, 10 closure days and 9 bank holidays)
Queen’s University is committed to promoting equality of opportunity to all. We have created an inclusive culture by establishing staff networks such as iRise (Black, Asian, Minority Ethnic and International Staff Network) and PRISM (LGBTQ+) which help us progress equality.
We also subscribe to Equality Charter Marks such as the Diversity Charter Mark NI in addition to Athena Swan. For further information on our commitment to Equality, Diversity and Inclusion, please visit: www.qub.ac.uk/diversity; www.qub.ac.uk/qgi and www.qub.ac.uk/sites/StaffGateway/StaffNetworks/.
Informal enquiries may be directed to Conor O’Neill [email protected].
Candidate Information
Attractive reward package
About the School
Further information for international applicants
