Student Support Officer Cardiff, Wales
Job description
The opportunity
To support students who declare disabilities, specific learning disabilities or mental health issues to access institutional and DSA-funded support by helping them with the application process.
To support the effective and efficient working of the Student Wellbeing Team by providing an effective triage and case-screening function.
To act as first point of contact for all students and prospective students declaring a disability, specific learning disability or mental health issue.
To triage and assess all students against an agreed framework provided by the Student Wellbeing Manager.
To manage a caseload of students with SpLDs ensuring support requirements and adjustments are communicated to relevant areas and individuals within the university
To support students to make applications for Disabled Students’ Allowance within agreed framework.
To create and circulate Individual Support Plans for students with Specific Learning Disabilities and to follow up on their implementation.
What we are looking for
- Awareness of Disability related issues and how this may relate to University studies.
- Able to build empathy and rapport quickly with a wide range of people.
- Experience of providing support to individuals with an SpLD, disability or mental health issue.
- Experience of managing a busy caseload.
Why join Cardiff Metropolitan University?
In 2020, the University was named The Sunday Times ‘Welsh University of the Year 2021’; in 2021 it became the Times Higher Education ‘UK and Ireland University of the Year 2022’; and in 2022 it was ranked the top university in the UK in the People and Planet Green League.
In addition, the University offers highly competitive terms and conditions including:
- Annual leave of 25 days, rising to 30 days after 1 years’ service, plus 12 bank holiday / concessionary days (pro rata if part time).
- Membership of the Local Government Pension Scheme with generous contributions.
- Flexible and remote working opportunities.
- Excellent family friendly policies.
- Award winning sports and fitness facilities with subsidised membership, plus subsidised physiotherapy/complementary therapy/sports massage.
- Access to all library facilities.
- Salary sacrifice schemes including cycle to work.
- Free family access to our independent specialist wellbeing support provider, Health Assured.
If you would like to talk with us about this opportunity please contact Lisa Aske Senior Wellbeing Advisor, at [email protected].
Should a high volume of applications be received, we may need to close this vacancy early. We therefore encourage you to apply as early as possible.
The University is committed to creating a highly inclusive culture. We offer family friendly and flexible working arrangements and a range of staff networks, forums and events to support and develop our people. We warmly welcome applications from those traditionally underrepresented in the higher education sector.
Further information
Please read our Candidate Pack or visit our staff recruitment website for information about working for us, our culture, benefits, work-life balance and our career progression and development opportunities.
