Student Support Coordinator Bristol, England
Job description
Our Student Support Coordinator positions create exciting opportunities to join the UWE Bristol community and take a leading role in the delivery of student support 24/7/365. These roles sit within our newly established Customer First area bringing together teams who are the first point of contact with our students. Teams within this area work closely with all Professional Services and Schools to deliver on the end-to-end journey for students, from application to graduation. Our Customer First vision is:
Our seamless and intuitive customer service delivers an exceptional personalised experience at any time and place.
About the role: Currently, we are recruiting two Student Support Coordinators into our Student Support 24/7 Team. These roles are fixed term for two years and are available at our Frenchay and City Campus. As part of the Student Support 24/7 Team, these roles will contribute to the daytime provision, which operates between 6.30 am and 7.30 pm including weekends.
Student Support Coordinators form a key part of our initial response to student enquiries, ensuring students, particularly those who are disclosing complex situations or vulnerabilities, are heard, understood, and responded to effectively. The Coordinators, who are expert in risk assessment, will respond to all enquiries as close as possible to the point of request, ensuring that issues are owned and resolved by the University through effective triage and collaboration with relevant colleagues, agencies or third parties. Foundational to this role is the ability to listen, assess and reassure service users before initiating/coordinating an effective response, ie. that which reduces or removes the vulnerability of our students in terms of academic failure, withdrawal, distress, or personal harm. The team will adopt a coaching approach to build resilience within the student community, ensuring students are fully engaged in their own solutions.
The role is part of a team which responds 365 days per year, as such, there will be occasions when the role holder may be required to work during university closure days / weekends/ bank holidays by arrangement.
About you: You combine knowledge and understanding of best practice in risk assessment, triage, and customer care. You adopt a collaborative way of working with a coaching approach to connect into the resourcefulness and expertise of Professional Services, Academic Teams and NHS partners.
Energetic and resilient, you enjoy working at pace and are comfortable with complexity and uncertainty. You have excellent communication and influencing skills and establish credibility quickly with staff at all levels. You are passionate about higher education and can inspire your colleagues individually and collectively to deliver the best possible support for students.
Why UWE Bristol?
We are one of the largest providers of Higher Education in the South West with 32,000 students, 250,000 alumni and 4,000 staff from across the globe. We are both globally connected and regionally embedded, with a strong network of employer and partner connections.
We have a lot to be proud of at UWE, our achievements include scoring above sector average for student satisfaction, we are ranked 36th in The Guardian Best UK Universities 2022 and 39th in the latest Times Higher Education 'Table of Tables'.
We are an ambitious and values led university. We're focused on solving future global challenges through outstanding learning, world-leading research and a culture of enterprise and we are looking for people who share our core values to help us achieve those aims.
With inclusivity as a core value, UWE Bristol recognises the power of a truly diverse university community. We support and celebrate the diversity of our staff and students as a key driver for innovation and success, promoting pathways and achievements to inspire and generate confidence and ambition.
In addition to progressive pay rates, we offer a wide range of employee benefits including:
- a generous holiday allowance of 27 days
- career average pension schemes available for all staff groups
- access to employee assistance programme
- 1st month free to our Centre for Sport facilities for all new starters
- family friendly policies and wellbeing initiatives
- onsite nursery at our Frenchay Campus.
- Retail savings via the Wider Wallet scheme
- option to participate in the cycle to work scheme
We also offer a wide variety of in-house training courses and development programmes and provide a tailored professional programme to support our academic colleagues in delivering the highest in professional teaching standards.
Add your individuality to ours
Proud to be part of a vibrant, multicultural city that celebrates diversity, we’re always on the lookout for talented people from all backgrounds to join us. Our people are our strength, and diversity enhances our creativity and leads to better decision-making and problem-solving. Bring your talent and ambition to our growing staff community of over 4,000 individuals and find yourself in a stimulating and supportive environment where you’ll thrive. Add your individuality to ours to help set us apart.
We particularly encourage applications from Black, Asian, Multiple Heritage or Other Minority Ethnic candidates as we are currently under-represented in these areas within UWE Bristol however all appointments are made strictly on individual merit.
Further information
If you would like an informal discussion about this opportunity, please contact Emma Sheppard, Head of Customer Experience, [email protected]
These two roles are full-time posts working 37 hours per week and are available on a job-share basis.
UWE Bristol is a campus-based University and it is important for our success and the delivery of an outstanding experience for our students that our campuses are dynamic and vibrant places to learn and spend time. This role is therefore campus based for much of your time.
The University’s normal practice is that new appointments will be made at the starting point of the grade.
We may be able to sponsor qualifying candidates for this role under the Home Office Skilled Worker visa route. Please read our Skilled Worker Guidance to assess if you will be eligible to be sponsored under the criteria.
Please also refer to the Home Office Right to Work Checklist which provides details of which documents are acceptable to prove your right to work in the UK. Should you be shortlisted you will be asked to produce your right to work documents at your interview.
Please note that UWE does not cover any visa or health surcharge costs.
