Student Support and Wellbeing Adviser London, England
Job description
About us
We are a world-ranking University and endeavour for our support services to match. Student Support and Wellbeing comprise of a team of expert disability advisers, mental health coordinators, mentors and study skills tutors. Student and Registry Services are responsible for providing services to all students throughout their time at UCL and for supporting academic departments and administrative staff in delivering a high quality student experience. We also play a key role in co-ordinating UCL's governance processes and academic quality assurance operations. More information about us. UCL Student Support and Wellbeing Services (SSW) provides information, advice and welfare support for all registered students, including delivery of related student events.
About the role
The Wellbeing Adviser will provide key administration support related to Disability, Mental Health and Wellbeing. They will support in managing the high number of enquiries, emails and telephone calls we receive. This may be by providing advice or signposting the individual to the relevant department or area for support. This is a great opportunity for an individual who enjoys important administration but also enjoys student-centred work. The Wellbeing Adviser will provide information on reasonable adjustments at UCL, as well constructive and supportive advice on the implementation of reasonable adjustments. This will be done via same day appointments. The implementation of reasonable adjustments will ensure we enable our students to access their teaching and learning, removing barriers that may impact upon their potential to succeed.
About you
Applicants should have knowledge and understanding of the Equality Act 2010, as well as why this is relevant within a public sector setting. Applicants should be experienced in both administration functions and working in a setting that removes barriers for people with disabilities. When considering the removal of barriers, a solution-focussed response should be given, for example, the removal of physical barriers or the recommendation of assistive technology to support the individual. A general understanding of confidentiality and GDPR is necessary, particularly when thinking about our main service-user. Further training will be provided. Applicants should have an aptitude for problem-solving, able to see the bigger picture, as well as delivery of focussed support for an individual. Ideally, applicants should have knowledge or an interest of the complexities around the medical and social models of disabilities. Current or previous membership of to the National Association of Disability Practitioners is desirable but not necessary.
What we offer
As well as the exciting opportunities this role presents, we also offer some great benefits some of which are below: 41 Days holiday (27 days annual leave 8 bank holiday and 6 closure days) Additional 5 days’ annual leave purchase scheme Defined benefit career average revalued earnings pension scheme (CARE) Cycle to work scheme and season ticket loan Immigration loan Relocation scheme for certain posts On-Site nursery On-site gym Enhanced maternity, paternity and adoption pay Employee assistance programme: Staff Support Service Discounted medical insurance.
Our commitment to Equality, Diversity and Inclusion
As London’s Global University, we know diversity fosters creativity and innovation, and we want our community to represent the diversity of the world’s talent. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where we all belong. We therefore particularly encourage applications from candidates who are likely to be underrepresented in UCL’s workforce. These include people from Black, Asian and ethnic minority backgrounds; disabled people; LGBTQI+ people; and for our Grade 9 and 10 roles, women.
