Student Support Advisors London, England
Job description
Student Support Advisors
£26,000pa plus £2,500 London
Based on-site at our Holborn Study Centre
Full-Time Permanent to include two shifts until 8pm (see below)
Click here for the full job description
The Opportunity:
At Arden University, we pride ourselves on being true innovators, disruptors and pioneers, our focus is to promote life-long learning and ensure that everyone, everywhere can access higher education. We are currently looking for two Student Support Advisors to join our Student Success Team in our Holborn Study Centre
We are looking for people with excellent customer care skills to be the first point of call for all of our student body. You will communicate with students in person, via phone, email, live chat and messenger, be able to listen to a range of customer service issues, and offer unique and innovative solutions to each problem.
You will aim to go ‘above and beyond’ to deliver an exceptional service recognising that a personal, friendly, approachable interaction is always expected.
We have recently extended our teaching hours. You will need to be able to work two evenings a week, 11.30am to 8pm, on a rota basis between Monday and Thursday, during study blocks only. The remaining days will be a standard daytime working pattern.
About You:
Do you have considerable customer service experience in a student/customer facing capacity? Do you have a passion for helping people to succeed and the willingness to learn new skills? Do you have excellent written and verbal communication and interpersonal skills? Do you have the ability to prioritise and organise a varied workload? If the answer to the above is YES, you are the person we are looking for!
Why Arden:
At Arden, you will become a part of a passionate and dedicated team who are committed to removing unnecessary barriers to learning and making education more accessible. Our people work hard to ensure our students journeys are the best they can possibly be, as such we want to reward our people with fantastic benefits. Employees benefit from:
- 30 days holiday, add the bank holiday on top, and we even throw in Christmas closure
- A generous Aviva pension plan, our contributions start at 7%
- PMI or Healthcare Cashback (dependent on role grade)
- Study any Arden course for free, with generous discount for all family and friends
- Our ‘Golden Ticket’ which allows you to gift anyone in your life a free Arden education
- Plus, other competitive benefits!
Arden’s values:
Stand out, Progressive, Accessible, Resourceful, Kindness, reflect who we are as an institution, a team and as individuals. If they also reflect you and you are excited by the chance to be the driving, creative force within a growing business, we want to hear from you.
There has never been a more exciting time to join Arden University, as we expand into new disciplines and locations. For the full job description, click here, or to start your journey with us, click apply!
Closing Date: 28 August 2023
We reserve the right to close this vacancy before the specified closing date should we receive sufficient applications or in order to respond to business needs. In order to avoid missing an opportunity to apply please submit your application as early as possible.
As an Equal Opportunity Employer, we recognise, and studies confirm, that often underrepresented candidates in the work place are less likely to apply to roles unless they meet all skills and experience of the position. At Arden we celebrate diversity and are committed to creating a diverse and inclusive workplace, therefore we make sure that our recruitment and selection processes never discriminate based upon age, race, religion, disability, sex, sexual orientation, gender reassignment, marriage and civil partnership, or pregnancy, and actively welcome applications from all groups.
So, if you want to be part of Arden and our journey, but you feel that you’re missing some of the skills or experience the role requires, then we encourage you to apply anyway as you may make a great candidate for this role or others!
