Student Support Advisor Frenchay, England
University of the West of England
Full Time
Frenchay, England
29605 - 32982 GBP ANNUAL Today
Job description
Salary
£29,605 - £32,982 p.a.
Contractual hours
37
Basis
Full time
Region
Permanent - Full time
Job Type
Administrative
Job reference
R06229
About us: The Student Advice Team are passionate about the student experience and are always looking at ways to improve our service.
The role of a Student Support Adviser is to provide students with information and advice on a wide range of university matters including:
- Programme-related issues, options and module choices.
- Academic regulations, procedures and rules.
- Transferring to other programmes within the University.
- What to do if unforeseen personal or medical issues affect their studies or assessments.
- Changing Direction. Conversations regarding withdrawing from the University or taking time out from study.
- Pregnancy support – we work with the student and the academic department to agree a plan to support their studies.
- Student Support Advisers can also help to co-ordinate support by signposting or referring students to other specialist services where appropriate.
- Student engagement with studies, using attendance data and learner analytics.
- Trans and non-binary student support
About you: You are an experienced professional services administrator with a track record of providing advice/support and coaching/mentoring, providing high quality, agile, customer-focused support to our students.
You will combine expertise, knowledge and understanding of best practice in the delivery of effective student support and development across the student journey, with a a commitment to promoting innovation and continuous improvement of activity.
Energetic and resilient, you enjoy working at pace and are comfortable with complexity and uncertainty. You have excellent communication and influencing skills to establish credibility quickly with staff and students at all levels. You are passionate about higher education and inspire individuals to achieve their full potential.
Skills/experience -
- Experience of providing advice and guidance in a complex organisation.
- High level communication skills, ability to build rapport quickly with students.
- Evidence of building relationships with other services colleagues.
- Able to deal calmly and sensitively with difficult or distressed people.
- Manage own workload.
Why UWE Bristol?
We are one of the largest providers of Higher Education in the South West with 32,000 students, 250,000 alumni and 4,000 staff from across the globe. We are both globally connected and regionally embedded, with a strong network of employer and partner connections.
We have a lot to be proud of at UWE, our achievements include scoring above sector average for student satisfaction, we are ranked 24th in The Guardian Best UK Universities 2023 and 39th in the latest Times Higher Education 'Table of Tables'.
We are an ambitious and values led university. We're focused on solving future global challenges through outstanding learning, world-leading research and a culture of enterprise and we are looking for people who share our core values to help us achieve those aims.
With inclusivity as a core value, UWE Bristol recognises the power of a truly diverse university community. We support and celebrate the diversity of our staff and students as a key driver for innovation and success, promoting pathways and achievements to inspire and generate confidence and ambition.
This post is based at our lively Frenchay campus where we have invested in the latest facilities and resources to give both our staff and students access to everything they need to succeed – with £300m having been invested recently on new state-of-the-art learning spaces and accommodation while incredible new facilities continue to be developed to enhance our offer even further.
Frenchay campus has excellent transport links; as well as being located near the motorway network we are within walking distance of two train stations, our bus terminus connects us to the local bus and metrobus network and we also have a range of cycling and changing facilities, making our campus the ideal place to work for those commuting to Bristol.
In addition to progressive pay rates, UWE Bristol offers a wide range of employee benefits including:
- a generous holiday allowance of 25 days pro rata
- up to 12.5 bank holiday/closure days per year
- excellent defined benefit pension schemes
- access to employee assistance programme
- ongoing learning and development opportunities
- family friendly policies and wellbeing initiatives
- onsite nursery at our Frenchay Campus
- savings on purchases via Wider Wallet scheme
- option to participate in the cycle to work scheme.
Further information about the role
- Hybrid working arrangements may be available, but you will also be required to work across all UWE Bristol campuses.
- 8 appointments per day, with a written record of each, which is shared with the student via Infohub.
- Drop-in sessions may be arranged at points throughout the academic year.
- Working hours of 8:30 am to 5:00 pm (Mon-Thurs) and 8:30 am to 4:30 pm (Fri)
- Start of year – 15 x 10-minute appointments per day.
- Would be allocated a College specialism but would be required to advise students on other programmes when required.
- We cover all UWE sites so you may be asked to travel.
- Duty adviser (duty phone and other tasks e.g. email) First point of contact for Information Point staff and other UWE staff.
- Proactive role in student engagement escalating concerns about low to non-engaged students. Liaising with academic staff and other UWE support services.
- Engaging with a coaching approach and using coaching skills as part os the Student Support Adviser ‘toolkit’ (training provided.
- Module/programme related queries.
- Attend meetings and working groups.
- Attend case conferences.
- Co-ordinated support cases (working with other support services)
If you would like an informal discussion about this opportunity, please contact Matt Amor on 0117 3282900 or email: [email protected]
This is a permanent post and is full-time working 37 hours per week.
We particularly encourage applications from Black, Asian, Multiple Heritage or Other Minority Ethnic candidates as we are currently under-represented in these areas within UWE Bristol however all appointments are made strictly on individual merit.
The University’s normal practice is that new appointments will be made at the starting point of the grade.
UWE Bristol is a campus-based University and it is important for our success and the delivery of an outstanding experience for our students that our campuses are dynamic and vibrant places to learn and spend time. This role is therefore campus based with the opportunity for remote working at the managers discretion.
UWE is committed to supporting and promoting equality and diversity to create an inclusive working environment. We believe this can be achieved through attracting, developing, and retaining a diverse range of staff from many different backgrounds who share our ambition to be a university recognised for the success and impact of our practice-oriented programmes; our strong industry networks and our inclusive global outlook.
We are unable to provide sponsorship for this role under the Home Office Skilled Worker visa route. As we are unable to sponsor anyone requiring a visa for this role candidates must therefore be able to provide their own right to work in the UK.
Please refer to the Home Office Right to Work Checklist which provides details of which documents are acceptable. Should you be shortlisted you will be asked to provide your right to work documents at your interview.
Please note that UWE does not cover any visa or health surcharge costs.
