Student Information Desk Adviser

Student Information Desk Adviser Brighton, England

University of Brighton
Full Time Brighton, England 25742 - 28759 GBP ANNUAL Today
Job description

Location:
Brighton - Moulsecoomb

Salary:
£25,742 to £28,759 per annum

Closing Date:
Tuesday 08 August 2023

Reference:
SO5028-23-254

Would you like to play a key role in the delivery of our Student Information Desk service at the heart of each campus?

In this varied and sometimes challenging role, you will act as the first point of contact for students, staff and visitors providing an efficient triage service to a diverse range of service users on campus.

Using your excellent communication skills and experience of delivering customer service to provide advice and guidance, you will also need to exercise judgement to identify risk and ascertain when to operate a crisis response, involve others or pass on more complex enquiries to ensure the provision of a responsive, appropriate and effective service.

Working as part of a team you will be handling a range of enquiries related to student administration and support services, and advise enquirers on university policy, process and procedures.

In order to be successful in this role you should have:

  • The ability to plan, prioritise and manage a range of work activities
  • Knowledge to utilise resources to meet the needs of our service users
  • The ability to communicate regulations and procedures, demonstrating sensitivity and diplomacy
  • Confidence to work independently with a minimum of supervision and show initiative to resolve situations

This is a full-time, permanent post. Core hours of attendance are Mon- Thurs 9-5pm and Friday 9-4:30pm. A degree of flexibility, to start at 08:30 for example, is welcomed. Job-sharers are welcome to apply.

Student Information Desk Adviser
University of Brighton

www.brighton.ac.uk
Brighton, United Kingdom
Debra Humphris
$100 to $500 million (USD)
1001 to 5000 Employees
College / University
Colleges & Universities
Education
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