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We’re Aro. The fintech that’s taking the credit industry in a new direction.

Aro powers more UK brands’ credit services than anyone else. We’re the UK’s go-to embedded finance partner, largest lending marketplace and one of the nation’s leading second-charge mortgage brokers. Now, we need a Product Operations Manager to help us achieve our product-led growth ambitions and continue to deliver value to our partners, lenders and customers.

Our dynamic platform leverages powerful data sets to paint a complete picture of a customer’s finances, allowing us to accurately match them to the right product for their needs and deliver personal credit solutions 24-7. The Aro Marketplace can be embedded into any digital environment via an API, allowing our partners to offer a seamless end-to-end brand experience for their customers.

Overview:

We are seeking a highly skilled and motivated Product Operations Manager to join our dynamic team. As a Product Operations Manager, you will play a pivotal role in optimising our product teams and driving excellence across the organisation. You will be responsible for streamlining critical routines, enhancing cross-functional collaboration, and ensuring the successful delivery of high-quality products to our customers.

You will devote full attention to the bigger picture by applying operational discipline to the entire cross-functional team. Therefore, you’ll help clear a path to ensure the rest of the team - product managers, designers, engineers and data scientists - can perform under the best possible circumstances.

Responsibilities:

• Streamlined Product Development: As the Product Operations Manager, you will optimise our product development processes to improve efficiency, reduce time-to-market, and enhance product quality. You will lead initiatives that foster continuous improvement and operational excellence.
• Cross-Functional Collaboration: Facilitating effective communication and alignment among product, engineering, data, and other teams. You will create an environment that encourages collaboration and teamwork across departments, enabling smoother product development.
• Project Management: Coordinate multi-squad product development projects, ensuring the appropriate coordination and collaboration. You will be responsible for organising multi-squad projects to deliver as a coherent unit with the right quality standards.
• Continuous Improvement: Utilise data and multi-sources of feedback to identify areas for improvement in our product development process. With a data-driven approach, you will make informed recommendations to enhance processes, driving efficiency and productivity gains.
• Stakeholder Management: By building strong relationships and engaging with stakeholders at various levels, you will align expectations, provide regular updates, and gather feedback to ensure successful product outcomes.
• Risk Management: Identifying potential risks and challenges, you will collaborate with product squads to implement strategies to mitigate them. Your proactive approach will contribute to the resilience of our product development initiatives.
• Incident Management and Support: You will oversee the entire incident management and support process, ensuring efficient and effective handling of customer issues and incidents as well as ensuring any lessons learnt are actioned.
• Performance Metrics: Tracking key performance indicators (KPIs), you will coordinate and consolidate the success measurement of product initiatives and operational efficiency.

Experience:

• Proven experience in product management, project management, or operations management within a technology-driven company.
• Strong background in Agile methodologies and product development frameworks.
• Demonstrated ability to lead cross-functional teams and foster a collaborative work environment.
• Excellent analytical and problem-solving skills, with a data-driven approach to decision-making.
• Prior experience with process optimisation will be a valuable asset.
• Exceptional communication and presentation skills, enabling you to articulate complex ideas clearly and concisely.
• Ability to thrive in a fast-paced, dynamic environment, and adapt to changing business priorities.
• A passion for innovation and technology, combined with a customer-centric mindset.

What we can offer you:

• Salary up to £60,000 (dependent on experience)
• Bonus scheme based on personal and company performance
• Hybrid or fully remote working available
• 26 days holiday plus all public holidays
• 2 x days holiday buy/sell
• 5% pension contribution
• Enhanced Westfield Healthcare cash plan (plus free balance for dependants up to the age of 16)
• Enhanced Maternity/Adoption/Paternity Pay
• Enhanced sick pay
• Income Protection
• 4 x Life Assurance
• Birthday takeaway voucher
• Benefits portal with access to a wide range of retailer discounts

This role is an exceptional opportunity for a talented and experienced Product Operations Manager to make a significant impact on our product-led transformation and contribute to the success of our business. If you are seeking professional growth and a chance to drive operational excellence, we encourage you to apply for this exciting position.

At Aro we are committed to equality and diversity. We ensure that job criteria are relevant to the successful undertaking of the job. We do not indirectly disadvantage any persons on the grounds of gender, age, disability, race, ethnic origin, religious belief, sexual orientation, or social status.

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