Student Experience Officer London, England
Job description
Salary range: from £33,062 to £38,768 per annum (dependent on skills, experience and qualifications)
Grade: G
Hours: 35 per week
Contract type: Permanent
Vacancy Reference: 23/29
We are seeking a Student Experience Officer to act as the first point of contact for all non-academic specific queries and provide advice and support as required.
Regent's University London is committed to providing a peerless student experience. You will take a case-management approach to student support by identifying students who require additional support and ensuring students receive accurate and timely responses to queries. You will also provide course-related administrative support that relates to the student experience.
To be successful, you should have experience of providing high quality customer and/or student support and a background of dealing with customers/students from a range of different and diverse backgrounds. You will be a strong administrator, with excellent organisational skills and will have the ability to use a variety of different computer systems.
Personalised education is what we do, and we believe that every student is unique and exceptional, so you'll also be customer focused with great communication and interpersonal skills and a strong focus on the student journey.
About us
Regent's University London is a private university right in the heart of Royal Regent's Park. We offer bespoke undergraduate and postgraduate education that begins with the individual, focussing on each student's talents, potential, and aspirations.
Our study areas include business and management; liberal studies and humanities; fashion and design; film, media and performance; psychotherapy and psychology; as well as pathway qualifications in English language and other modern foreign languages.
We are a small, friendly and supportive University offering great benefits for our staff including:
- 30 days annual leave plus bank holidays and additional discretionary closure days over the Christmas period
- Beautiful campus in the heart of Regent's Park, a short walk from Baker Street and Great Portland Street stations
- A range of great facilities on our stunning campus including free tea and coffee, flexible working spaces and free use of the campus tennis court and sport pitch
- Membership of a group personal pension scheme with a 7% minimum contribution by the University, with up to 10% contribution by the University
- Loans of up to £10,000, to include covering daily travel costs, rental deposits and bicycles
- Benenden medical cover - allowing access to medical services where there is delay in receiving NHS treatment
- Employee discount service
- £6 a day allowance to spend in University catering outlets (when onsite)
- Free language classes (free places are subject to availability)
- Blended (hybrid) and flexible working supported across the University, depending on the requirements of the role
How to apply
Please provide a current CV along with a cover letter/statement outlining why you are suitable for the role (referencing your skills and experience against the person specification in the Job Description). Candidates who do not provide a full application (including cover letter/statement) may not be considered.
Please upload your documents in pdf format where possible. Our system will limit you to the upload of 4 documents only with a maximum file size of 10MB per document.
Closing date: 11:45pm on Wednesday 12th April
Our goal is to foster and celebrate a diverse and inclusive workplace with a sense of belonging; we are committed to building a team that reflects a wide variety of skills, perspectives and backgrounds.
