Student Experience coordinator - Permanent - Birmingham Birmingham, England
Job description
Role description: Student Experience Coordinator
Reporting to: UK TSS Service Delivery Manager
Location: Birmingham, some UK travel required
Working as part of EY’s UK Talent Shared Services (UK TSS) centre, the student experience coordinator will be responsible for managing the student experience from the perspective of professional qualifications.
The Opportunity
This is a fantastic opportunity to work as part of EY’s UK Talent Shared Services (UK TSS) who support the administration of EY’s professional qualification and compliance management for EY student and apprentices.
Your key responsibilities
In this role you will work closely with various EY teams including HR Services, wider Student Experience teams and external vendors. This role will suit someone with a passion for data management, a desire to develop process and increase their experience within the private sector.
- Support the maintenance of the professional qualifications database, used by students, counsellors and the business to hold qualification related data and information. This includes creating student records, pathways, capturing data relevant to the student’s professional qualification data and then maintaining the database data integrity.
- Run regular data integrity checks within the database to ensure data is accurate and to notify appropriate parties where there are data changes.
- Support student intake activity including, student registration and tracking, coordination of exemption impact to student pathways and enabling students requesting access arrangements
- Review student requirements for membership eligibility e.g. ICAS achievement logs, ICAEW online training file. You may need to provide advice to counsellors on the review of work experience data.
- Completion of regular data audits and housekeeping to maintain the professional qualifications database. This includes managing the integration of system enhancements.
- Manage the results and exam fail administration for students studying professional qualifications.
- Student query management regarding qualification and apprenticeship compliance. A SharePoint and student database are available to resolve general queries.
- Manage invoicing/billing process related to professional qualifications costs, liaising with appropriate contacts internally and externally.
- Provide pastoral/academic/counsellor care and guidance to students, their counsellors and people champions with an apprenticeship focus.
Skills and attributes for success
- Able to work under pressure to prioritise workload and manage multiple projects. Demonstrate flexibility to delivering project tasks.
- Identify risks and manage/escalate as appropriate.
- Able to demonstrate initiative and vision and identify opportunities for process improvement.
- Consult and collaborate to build robust relationships across all UK TSS Service Teams, HR Services and Regional stakeholders, to ensure best practice is shared.
To qualify for the role you must have
- Strong organisational and planning skills with a proactive approach to problem solving.
- Excellent communication and interpersonal skills with the ability to forge strong working relationships within UK Talent Shared Services (UK TSS) and internal/external teams
- A good attention to detail and ability to identify discrepancies
Ideally, you’ll also have
- Experience of working within a shared services centre environment.
- Experience of working with professional qualifications and/or apprenticeship administration.
What we look for
We’re looking for a coordinator who is confident to be a strong communicator with a desire to support students, the business, tuition providers and institutes.
What working at EY offers
We offer a competitive remuneration package where you’ll be rewarded for your individual and team performance. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions. Plus, we offer:
- Support, coaching and feedback from some of the most engaging colleagues around
- Opportunities to develop new skills and progress your career
- The freedom and flexibility to handle your role in a way that’s right for you
EY is committed to being an inclusive employer and we are happy to consider flexible working arrangements. We strive to achieve the right balance for our people, enabling us to deliver excellent client service whilst allowing you to build your career without sacrificing your personal priorities. While our client-facing professionals can be required to travel regularly, and at times be based at client sites, our flexible working arrangements can help you to achieve a lifestyle balance.
About EY
As a global leader in assurance, tax, transaction and advisory services, we’re using the finance products, expertise and systems we’ve developed to build a better working world. That starts with a culture that believes in giving you the training, opportunities and creative freedom to make things better. Whenever you join, however long you stay, the exceptional EY experience lasts a lifetime. And with a commitment to hiring and developing the most passionate people, we’ll make our ambition to be the best employer by 2020 a reality.
If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible.
Build your legacy with us.
Apply now.
