Seasonal Tram Conductor Blackpool, England
Job description
- You’ll have guaranteed hours if you want them, 37 hours per week, every week
- You’ll earn up to around £20,971 each year pro rata (enhanced rates for Saturdays and Sunday work).
- You’ll get free travel on all of our buses and trams, as well as the same for 2 other people
- You’ll be supported by an individual learning journey to help you develop and achieve your goals
- You’ll be safe in the knowledge that your welfare and wellbeing are our top priority with free access to lots of support services
- You’ll of course get the usual benefits, such as a pension scheme, discounted offers and free uniform provided as standard.
Through an enthusiastic promotion of our ticket offers and efficient fare collection support our goal for continuous improvement.
Main Responsibilities
Ensure an excellent customer experience being polite, helpful and treating all customers with respect.
Safeguard the company’s revenue operating the paying in system correctly and accounting for all monies received and paid in.
Provide information about fares and ticket prices to ensure that customers can make informed choices about the offers available.
Adopt a professional approach at all times to minimise any customer complaints. Deal with problems pro-actively and courteously.
Give appropriate assistance to customers with specific needs ensuring that they are dealt with sensitively and with dignity at all times.
Requirement
Essential/
1. Education/Qualifications/Knowledge
High school educated
Understanding of what good customer service is
E
E
2. Experience
Experience of working in a customer focused role
Experience of handling cash
D
D
3. Aptitudes and Skills
Excellent verbal communication skills
Good numeracy and literacy skills
Aware of the importance of Health & Safety procedures
E
E
E
4. Personal Attributes
Be a good team player
Able to solve problems quickly and decisively.
Flexible approach to working hours.
E
D
E
