Student Enrolment Coordinator (full time) Cambridge, East of England, England
Job description
Continuing education is currently one of the most exciting, prominent and fastest-changing fields in global higher education. The University of Cambridge Institute of Continuing Education (ICE) is an established leader in the field, tracing its roots back to 1873.
The Institute delivers high-quality and distinctive educational programmes for adult learners, predominantly studying on a part-time basis, for either personal enrichment or professional development. For many students, the Institute acts as an initial gateway to higher education and onward progression to further study. We aim to ensure that the expertise and resources of the University of Cambridge are made available to all students, irrespective of their previous educational achievements.
ICE has ambitious growth plans and student enrolment targets which involve the expansion of a permanent and centralised acquisition function designed to provide full-funnel support to prospective students at every stage across a variety of communications platforms and mechanisms, such as phone, email, text, live chat, video calls, and CRM.
To support the further establishment of this function we wish to appoint a Student Enrolment Coordinator who will take a lead role in key enrolment initiatives, including developing and participating in proactive recruitment activities, campaigns and events, developing resources and quality assurance mechanisms to continuously improve the prospective student experience, and collaborating with colleagues to develop and maintain internal enrolment processes and procedures. The Student Enrolment Coordinator will also supervise and have line management responsibility for the Student Enrolment Assistants.
The successful candidate will have experience working in a fast-paced customer or student-facing environment, have experience managing stakeholder relationships, and experience managing customer information or data using systems such as a Customer Relationship Management (CRM) platform or equivalent. Excellent written and verbal communication and a high level of data analysis and time management skills are essential to succeed in this role.
This role is available on a hybrid basis with the flexibility to work remotely and in our offices in Madingley, Cambridge.
Full details about the role can be found in the further particulars.
Informal enquiries regarding this position can be made to the Student Enrolment Manager, Kayleigh Erickson ([email protected]). Questions about the application process should be directed to: [email protected].
Click the 'Apply' button below to register an account with our recruitment system (if you have not already) and apply online.
The closing date for applications is Monday 21 August 2023.
Interviews will take place on Tuesday 5 September 2023.
Please quote reference EA37861 on your application and in any correspondence about this vacancy.
The University actively supports equality, diversity and inclusion and encourages applications from all sections of society.
The University has a responsibility to ensure that all employees are eligible to live and work in the UK.
