Student Engagement & Success Manager London, England
Job description
Student Engagement & Success Manager
About the Department
The Student Experience Directorate is the part of Goldsmiths Professional Services that leads on the development and provision of outstanding student facing services. The Directorate is responsible for ensuring that every student at Goldsmiths has an excellent student experience and provides services across the student and academic lifecycle from application to graduation and covering everything from well-being services to ensuring new programmes are set up correctly.
About the role
Student Success is a newly created department (2022) bringing together services which focus on access, participation and degree outcomes across our diverse student population. We aim to widen participation, improve outcomes and break down barriers to engagement across the whole student lifecycle.
This role is part of a four-person management team for the department and deputises the head of department within the student engagement portfolio area. You will be responsible for a team of staff which include lead officers, co-ordinators and be jointly responsible for a team of supporting staff who work across the whole department.
The department is roughly split into three areas, but with much of the work overlapping. Each of the three managers work with a combination of their own portfolio area to lead as well as jointly leading some areas with a fellow manager. There are also high-level responsibilities and portfolio areas that are shared across the management team.
The Student Engagement & Success portfolio looks at how we support and enhance the student experience and ensure successful student journeys from pre-enrolment to graduation.
About the Candidate
Detailed in the Job Description are the types of qualifications, experience, skills, and knowledge which are required of the post holder. Selection will be made upon evidence of best fit with these criteria.
The Essential criteria sections show the minimum essential requirements for the post, therefore if you cannot demonstrate in your application, you meet the essential criteria categorised below, you will not be invited to interview.
The Desirable criteria sections show additional attributes which would enable the applicant to perform the role more effectively with little or no training.
