Student Education Service Assistant (Front Desk)

Salary: Grade 3 (£20,578 - £21,761 p.a. depending on experience)

Please note that there is a requirement to work full time on site in this role. Working hours 08:30-16:30.

Do you have experience working in a customer-focused environment with a commitment to providing excellent customer service? Do you have excellent planning and organising skills?

The University of Leeds is one of the top 135 universities in the world. We have a truly global community, with more than 39,000 students from 170 different countries and over 9,000 staff of 100 different nationalities. Established in 1904, we have a strong tradition of academic excellence, reflected in first-class student education, along with world-leading research that has a real impact around the globe.

We are seeking a Student Education Service Assistant (Front Desk) to provide a comprehensive and efficient administrative support to the Faculty of Medicine and Health Student Education Office.

Acting as the first point of contact to the Faculty of Medicine and Health Student Education office, you will provide visitors with a professional service and manage customer enquiries.

Working alongside our School Student Support Team, you will provide administrative support for our team of Student Support Officers and academic leads.

You will have excellent communication skills with the ability to communicate with a diverse customer base. With excellent planning, organising and prioritising skills you will have the ability to work effectively with others and across several teams. You will need to be able to maintain confidentiality and be committed to offering an inclusive and accessible service.

What we offer in return

• 26 days holiday plus 16 Bank Holidays/days that the University is closed by custom (including Christmas) – that’s 42 days a year!
• Generous pension scheme options plus life assurance.
• Health and Wellbeing: Discounted staff membership options at The Edge, our state-of-the-art Campus gym, with a pool, sauna, climbing wall, cycle circuit, and sports halls.
• Personal Development: Access to courses run by our Organisational Development & Professional Learning team, and self-development courses including languages, Creative Writing, Wellbeing Therapies and much more.
• Access to on-site childcare, shopping discounts and travel schemes are also available.

And much more!

To explore the post further or for any queries you may have, please contact:

Martin Pelan, Student Support Manager

Email: [email protected]

Further details:

• Candidate Brief