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We are ranked in the world’s top 350 institutions in the 2022 Times Higher Education World University Rankings, and we are a global university transforming lives through innovative, inclusive and entrepreneurial education and research. Our research institutes and four faculties bridge scientific, technical and creative fields. We deliver impactful research which tackles pressing issues and makes a real difference to our communities. Our academic excellence has been recognised by the UK’s Higher Education funding bodies, with 16 of our research areas assessed as world-leading. In 2021, we were awarded the Queen’s Anniversary Prize for our world-leading music therapy work.

We have an exciting opportunity within the Student Complaints and Conduct Team, located within the Secretary and Clerk's Office for a highly motivated individual with a strong background in casework to further develop their skills and make a positive impact on the student experience.

You will join a highly regarded, small and supportive team to take an active role in student casework. You will cover a variety of issues, including sensitive and potentially high-profile student cases, operating within a procedural and regulatory framework. You will have responsibility for managing individual student cases, applying fair and transparent processes leading to robust outcomes, capable of withstanding the highest levels of scrutiny. You will also play an important role with supporting the University’s work on sexual misconduct and harassment.

Educated to degree level or equivalent professional qualification, you will have substantial experience of complaints, appeals and/or conduct related casework and of working within a regulatory environment, complying with internal and external deadlines and requirements. If you have previous relevant experience, ideally gained in an education environment, possess basic IT skills, a customer-centric ethos and can demonstrate commitment to our values then we’d love to hear from you.

Informal enquiries can be made to Alice Evans, Student Complaints Manager at [email protected].

Find out more about working with us.

We have an agile working culture with the successful candidate working from either our Cambridge or Chelmsford campus with some cross campus travel expected. We offer an extensive range of benefits including generous holiday entitlement, occupational pension schemes, training and development opportunities, travel to work scheme and a competitive relocation package. Visit our benefits page for full details.

We have a responsibility to ensure that all employees are eligible to live and work in the UK.

For a list of key requirements, please download the Job Description and Person Specification above. To apply for this role please demonstrate how your skills and experience match the criteria in the person specification.