Student Casework Officer London, England
Job description
ABOUT US
Transforming Lives Through Excellent Education
London Met is an extraordinary institution. Equity and social inclusion have
always been our driving principles, and it's what makes the University so
unique. Our organisation is distinctive, both in its eclectic and diverse
community of students and staff, and also for its historical role in serving
some of London's most deprived boroughs. Everything we do is
underpinned by our philosophy that an individual should have the
opportunity to transform their life through the power of education.
Equipping our students with the tools for their future is at the heart of our
academic offering. We pride ourselves on providing our students with
access to a wealth of opportunities and professions. Our graduates benefit
personally, but also contribute their unique perspectives to society, culture,
public service and the economy in all areas of London, the UK and around
the world.
ABOUT THE POST
The Student Casework Office is an integral part of the Department of
Vice-Chancellor's Office managing the appeals, misconduct (academic
and non-academic student misconduct), and complaints processes.
The postholder will manage a caseload of academic appeals, academic
misconduct, complaints as well as support non-academic misconduct
processes. They will also provide clerking support for relevant panels
and hearings, and maintain accurate records concerning their caseload
and queries. As well as this, they will provide advice and guidance on
the University's relevant policies and procedures, and liaise with and
advise members of staff and stakeholders to support the actualisation of
Casework outcomes.
They are expected to deliver of high level quality service, and adhere
to both the University's regulations and any relevant external
requirements. The postholder will also support the work of the Senior
Casework Officer and Student Conduct Officer through administrative and
clerical work.
